Sr. Customer Trainer

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Reporting to the Manager of Learning Delivery, you will:

Demonstrate personal attainment of Smartsheet competencies & skills consistent with the Certified Professional level

Be an engaging presenter who delivers training virtually and in-person using gold copy materials from our formal training curriculum

Work with Instructional Designers to review pre-release materials for our formal curriculum

Be an excellent representative of Smartsheet University’s mission in all interactions with customers and fellow Smartsheet employees.

Assist with global customer education operations, scheduling & education-related customer support

Coach and inspire customers to earn Professional Certification

You Have:

7+ years experience training in-person or virtually in software and technology.

Passion for working with leading edge, SaaS technologies and a desire to understand Smartsheet’s benefits, use cases, business and technical elements

Excellent communication skills (written, verbal, presentation) with the ability to explain technical subjects to non-technical users

Demonstrated ability to succeed in a fast-paced, dynamic, and high growth technology environment with minimal guidance

High levels of determination and excellent follow-through

Self-motivation as a team-player with ability to deliver and drive projects within defined timelines.

Ability to travel based on customer needs, up to 25% monthly

Special consideration for Smartsheet Certification, PMI Certification, or project management experience.

Ability to work with global teams and manage time zones

Experience using Smartsheet, Microsoft Excel, Microsoft Project, Salesforce or similar applications is a plus.