Sr. AWS Developer, Managed Services
The AWS Sr. Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The Sr. AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you!
Responsibilities:
Work closely with a Solution Architect to deliver successful contact center solutions
Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
Provide technical details and solutions for functional User Stories
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Hands-on development of a Solution Design, leveraging best practices and programming principles
Lead a development team in distributing tasks and performing code reviews
Deliver technical end user training and documentation
Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction
Required Skills:
Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
Experience building integrations across multiple systems, REST APIs
Knowledge of JSON format and related services
Strong troubleshooting and debugging skills
Experience with Cloudformation, AWS CDK, and Lambda Integrations
Logging experience with Cloudwatch for troubleshooting
Experience implementing CI/CD or Infrastructure as Code
Experience architecting and building Amazon Connect
In the absence of Amazon Connect experience, the below are preferred
Experience with AWS services commonly used in Connect solutions: DynamoDB, Step Functions, EventBridge,S3
Experience building Contact Centers with other technologies
Nice to haves:
Experience with WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with Contact Flow implementation, Lex integration, and contact center routing
Advanced knowledge of AWS services and cloud architecture
Familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator
Salesforce Certified Platform Developer I