Solutions Architect

Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutions Architect to accelerate technical success and product adoption. You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation. Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success.

As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments. We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams.

THE ROLE WILL CONSIST OF:

Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes

Link business processes with technical solutions and tie them to business outcomes

Execute delivery methodology to drive projects to completion on time and on budget

Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution

Prototype and catalog new solutions to fit business pain points

Consult on architecture, indexing, searching, and UI best practices

Expand relationship and product usage within the enterprise segment

Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth

Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective

Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables

Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects

Build out tooling and/or collateral to help scale customer engagement

Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs

Work with Engineering to track and resolve feature requests and bugs

Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate

REQUIRED SKILLS / EXPERIENCE:

5+ years experience in a customer-facing, deeply technical, and consultative role

Desire to help people solve problems with the ability to explain complex technical concepts to a broad audience of technical and business stakeholders

Proficient in data modeling including flattening relational data

Proficient in Javascript/HTML/CSS for the front-end

Proficient in a backend framework (i.e. node, Rails, Django, etc.)

Lifelong learning and growth mindset

Ability to establish credibility and rapport with Senior Executives, business and technical team members

Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives

Ability to prioritize tasks effectively with a high-level of attention to detail

Ability to quickly define dependencies, issues, and outline mitigation plans against risks

Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions

NICE TO HAVE:

Experience designing and developing generative AI and agentic application

Experience with analytics and A/B testing

Experience implementing or optimising Search & Discovery experiences, ideally in ecommerce

Familiarity with iOS & Android platforms

Experience working in a high-growth SaaS environment

Experience supporting open-source projects & their GitHub communities.

Experience with Shopify, Magento, and Salesforce a plus

#LI-Remote

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

On-Target Earnings Pay Range

$173,000—$209,500 AUD