Software Technician
Introduction
We are looking for a motivated, detail-oriented Software Technician to join our team. In this role, you will be responsible for machine bring-up of our manicure robots, taking each machine from freshly built to fully operational using tools our team has built in-house. You'll combine software setup, networking, and hardware support to make sure each robot is ready to be deployed at customer locations.
This is an on-site role at our headquarters in Burlington, MA. If you enjoy working with computers and electronics and are excited about robotics, this is a great first step into the industry.
What You'll Do
Perform machine bring-up on new robots, getting each one configured, connected, and ready for deployment
Use our internal tools to install software, run setup steps, and verify that each machine works as expected
Connect to robots remotely using SSH and other remote access tools
Assist with hardware work, including connecting components, checking cables, and helping diagnose hardware issues
Follow written procedures and checklists carefully and consistently
Document your work clearly, including setup results, issues found, and steps taken to fix them
Shift between tasks as priorities change throughout the day
What You Have
Education
High school diploma or equivalent required
A diploma from a technical or vocational high school program, or an associate's degree in IT, electronics, or a related technical field, is preferred
Experience
Hands-on experience setting up, troubleshooting, or repairing computers, electronics, or other technology
Experience in a tech support, electronics repair, or IT help desk role (such as retail tech support or computer repair) is a plus
Experience working with robots or robotic systems is a plus
Basic batch or shell scripting experience is a plus, not a requirement
Exposure to SSH and remote access tools
Skills & Competencies
Comfortable with computers beyond everyday use, such as installing software, changing settings, and troubleshooting problems
Some exposure to the command line, SSH, or remote access tools, or a strong interest in learning them
Basic understanding of networking, such as IP addresses, Wi-Fi, and connecting devices to a network
Ability to follow detailed instructions accurately
Strong documentation habits, so others can follow what you did
Ability to switch tasks on the fly and stay organized when priorities change
Ability to lift up to 50 lbs and work hands-on with robots and equipment in a lab or production environment
At 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team.
Salary Range
$45,000—$50,000 USD