Snr. Revenue Training Specialist (Located in South Africa)

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/cape-town

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Snr. Revenue Training Specialist facilitates apprenticeship training initiatives for all sales, customer success, and revenue-generating teams. This includes ongoing skill development programs, assessments, coaching, and ensuring adherence to all KnowBe4 policies and procedures. The role collaborates cross-functionally to align training with business goals, promotes continuous learning, and develops skilled revenue generators to drive growth as well as plays a crucial role as a mentor to the revenue training specialists.

Responsibilities:

Facilitate the delivery of comprehensive sales development initiatives aimed at cultivating a high-performing salesforce within the apprenticeship program.

Mentor a team of Revenue Training Specialists, fostering their professional growth, continuous learning, and adherence to best practices in training delivery and adult learning principles.

Conduct skills-based assessments, role-plays, demonstrations, and practical exercises to evaluate trainees’ knowledge, identify skill gaps, and provide targeted coaching and training plans.

Monitor performance metrics and statistics for revenue trainees, identify areas for improvement, and implement corrective training interventions to address performance issues.

Provide genuine recommendations as to the discipline and/or firing of new sales hires to which Sales Leadership gives significant weight.

Collaborate with cross-functional teams to ensure alignment between training programs and organizational goals, policies, and procedures.

Review and inspect Salesforce data, statistics, customer interactions, and administrative tasks to ensure compliance with policies and procedures, and provide coaching and guidance to enhance data accuracy and customer handling.

Provide genuine feedback regarding the fit and potential of trainees in coordination with Human Resources and hiring managers.

Collaborate with subject matter experts, managers, and stakeholders to identify training needs, gather feedback, and continuously improve training programs to align with evolving business requirements.

Leverage learning management systems (LMS) and other digital platforms to streamline training delivery, tracking, and reporting.

Stay current with industry trends, best practices, and emerging technologies in sales and customer success, and training methodologies to enhance the organization’s training offering

Minimum Qualifications:

High school diploma or GED is required

A minimum of 1 year of proven work experience in sales, sales management and/or quality control in a sales-related role

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Strong verbal and written communication

Excellent time management and organization skills

Excellent listening skills

Ability to find the root cause of why an employee may be struggling

Strong statistical analysis skills

Strong skills in working with people

Strong skills in developing plans and drills to help employees