Site Operations Manager
Job Summary
May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. We are looking for an experienced Site Manager to lead an operational site.
Do you love managing complex technical operations and systems?
Are you an empathetic communicator and collaborative problem solver? Can you bring an exceptional balance of people skills and process-driven focus to the team?
Are you capable of thriving in a startup environment where no two days are the same, and willing to tackle both large and small tasks with an “all hands on deck” mentality?
Do you have a high level of personal responsibility that allows you to lead by example, easily navigate between smooth and hectic shifts, and effectively assess and execute on priority decisions?
If you answered “yes” to these questions, this could be the role for you!
As a Site Operations Manager, you will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations. You will be directly responsible to our business partners, customers, and passengers, ultimately becoming an expert in making May Mobility a part of the city’s transportation culture.
You will report to the May Mobility Customer Operations Manager and will be vital in ensuring that May Mobility exceeds expectations for quality, safety, and reliability.
Essential Responsibilities
Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
Responsible for meeting financial goals and aligning spending with the site operating budget
Ensure exceptional service for both customers and passengers
Partner with People Operations to make staffing and performance management decisions for the site
Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
Create a work environment that values all team members and embodies May Mobility values
Cover shifts across days and times that fall outside normal business hours
Up to 10% travel required
Skills and Abilities
Success in this role typically requires the following competencies:
Goal setting and creating plans to meet customer and internal needs
Comfortable leading people and driving results
Ability to delegate tasks and follow through to completion
Ability to work effectively with team members at all levels of the organization
Ability to lift up to 50 lbs
Ability to stand for prolonged periods of time and climb ladders (infrequent)
Ability to work outdoors in varying temperatures and weather conditions
Qualifications and Experience
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required
Associates degree or higher in Business, Technical Operations, or other degree
1+ years experience as a people leader in a fast-adapting and customer-focused environment
Proven experience making judgment calls in ambiguous situations
Previous experience developing processes and managing projects
Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
Valid U.S. Driver's License
Willingness to undergo a driving record check
Desirable
Bachelor's degree or higher in Business, Technical Operations, or related degree, or equivalent experience
3+ years experience as a people leader in a fast-adapting and customer-focused environment
Leadership experience in a startup environment
Proven change management experience
Prior experience in an operations or logistics background
Working knowledge of Google Suite, Slack, Jira and Asana
Physical Requirements
Standard site working conditions which includes but is not limited to:
Must be able to remain in a stationary position 50% or more of the time
Must be able to move and / or change positions often when needed
Prolonged computer use
May need to lift up to 50 pounds
Install hardware and software
Travel required? - Moderate: 11%-25%
Salary Range
$60,000—$75,000 USD