Site Manager, Warsaw

How This Role Makes a Difference

The Site Manager is responsible for overseeing the day-to-day activities at the site under the direction of the Country Manager. The Site Manager is responsible for ensuring delivery of enrollment goals while maintaining adherence to local regulations and CARE SOPs in all aspects of conducting clinical trials.

How You'll Make An Impact

In this role, you will play an important role in ensuring high medical standards at Przychodnia Care Access Warszawa

Site Operations & Performance

Provide overall operational leadership and accountability for the clinical research site, ensuring efficient day-to-day operations and high-quality study execution.

Drive site performance to achieve sponsor commitments, including enrollment, retention, data quality, and study milestone delivery.

Ensure quarterly and annual operational KPIs are consistently achieved and implement corrective action plans when performance gaps are identified.

Monitor site metrics, proactively identify operational risks, and implement process improvements to maximize efficiency and study success.

Ensure compliance with ICH-GCP, protocol requirements, SOPs, and applicable regulatory requirements.

Study Delivery

Oversee the successful execution of all clinical trials conducted at the site, ensuring studies are delivered according to sponsor expectations and timelines.

Collaborate with Principal Investigators to assess study feasibility, optimize study allocation, and ensure adequate investigator coverage.

Ensure study start-up activities, staff training, regulatory readiness, recruitment, data entry, and query resolution are completed on schedule.

Lead site readiness for sponsor visits, monitoring visits, audits, and inspections, ensuring timely resolution of findings.

Team Leadership

Lead, coach, and coordinate the Clinical Research Coordinators (CRCs) and Patient Service Coordinators (PSCs), ensuring appropriate workload distribution and high performance.

Conduct regular team meetings and one-on-one performance discussions, providing coaching, feedback, and professional development opportunities.

Partner with the Country Manager and HR in recruitment, onboarding, training, and performance management of site personnel.

Foster a collaborative, accountable, and patient-focused culture while promoting continuous improvement.

Investigator & Sponsor Relationships

Build, develop, and maintain strong relationships with Principal Investigators, Sub-Investigators, and referring physicians.

Identify, engage, and onboard new investigators to expand the site's research capabilities and support future study opportunities.

Maintain excellent working relationships with Sponsors, CROs, Clinical Research Associates (CRAs), and other external stakeholders to ensure effective communication and partnership.

Represent the site professionally during sponsor interactions and contribute to the site's reputation for operational excellence.

Site Operations & Quality

Ensure site resources, equipment, and facilities are maintained to support safe and efficient clinical trial execution.

Oversee adherence to site SOPs, quality standards, and applicable regulations.

Drive operational initiatives that improve patient experience, recruitment, retention, workflow efficiency, and protocol compliance.

Collaborate cross-functionally with internal departments to resolve operational challenges and support organizational objectives.

Financial & Business Support

Support financial performance by identifying operational efficiencies and ensuring studies are conducted within budget expectations.

Partner with the Country Manager to evaluate study opportunities, resource requirements, and operational impact on site revenue.

Communicate staffing, infrastructure, and operational needs to support sustainable site growth.

The Expertise Required

Proven experience leading the operations of a clinical research site, with accountability for study delivery, sponsor commitments, and operational performance.

Strong leadership and people management skills, with experience managing and developing Clinical Research Coordinators (CRCs) and Patient Service Coordinators (PSCs).

Demonstrated track record of achieving enrollment targets, study milestones, and operational KPIs in a fast-paced clinical research environment.

Ability to build and maintain strong relationships with Principal Investigators, Sub-Investigators, Sponsors, CROs, and Clinical Research Associates (CRAs), while actively expanding the investigator network.

Comprehensive knowledge of ICH-GCP, clinical trial operations, and regulatory requirements, with a strong focus on quality and compliance.

Excellent organizational, communication, and problem-solving skills, with a proactive, results-driven mindset and the ability to lead continuous operational improvement.

Certifications/Licenses, Education, and Experience

Minimum Education:

Master's degree required

Minimum Experience:

3+ years proven experience in the management of a clinical research site/clinic/hospital department conducting clinical trials

Strong organizational and planning skills to maintain a busy and diverse work schedule

Fluent Polish and good command of English

Proactive approach with the ability to work autonomously

Excellent problem-solving skills

The ability to multi-task and work well within a high-paced pressurized environment

The ability to use your initiative to deliver a great customer experience

Excellent communication skills paired with the ability to develop and nurture relationships

Intermediate/Advanced IT skills including experience of using Word, Excel, Outlook and PowerPoint

How We Work Together

Location: Work is on-site.

Travel: Minimal (<10%), planned in advance.

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https://careaccess.com.br/politica-de-privacidade.

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https://careaccess.ca/privacy-policy

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się z naszą Polityką prywatności dla Polski: https://careaccess.pl/polityka-prywatnosci.