Shift Supervisor - Ghost Kitchen
JOB SUMMARY – What it’s all about
Position title: Shift Supervisor
Reports to: Store Manager
Location: West Adams
As a Shift Supervisor at Joe & The Juice, you help keep the heartbeat of the store alive. You're not just leading the shift — you're leading the vibe. With a focus on smooth operations, strong delegation, and team support, you're there to keep the energy high, the standards sharp, and the guest experience top-notch. You’ll support the store management team in keeping the store running like a well-oiled machine while helping juicers grow and shine.
KEY RESPONSIBILITIES – What you’ll do
Daily Operations & Shift Leadership
Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing order volume and operational needs, assigning tasks, and delivering feedback that keeps the team focused and energized
Lead assigned shifts and ensure team members are positioned effectively across production, fulfillment, delivery, and catering responsibilities
Maintain awareness of order volume, ticket times, staffing, and workflow throughout the shift and adjust team deployment as business needs change
Identify operational bottlenecks and take immediate action to maintain efficient production and fulfillment
Complete opening, closing, shift-change, and other assigned operational procedures accurately and on time
Communicate shift performance, operational challenges, maintenance concerns, staffing issues, and follow-up needs to the Store Manager and management team
Order Execution & Delivery Performance
Champion an accuracy-first, delivery-first mindset across all kitchen operations
Oversee order flow from production through staging and courier/customer handoff, ensuring orders are complete, accurate, properly packaged, and fulfilled on time
Monitor order volume, ticket and fulfillment times, cancellations, order accuracy, and delivery-platform performance throughout the shift
Handle order-related feedback, platform complaints, and catering inquiries with a professional and guest-first approach
Proactively identify and resolve issues impacting order accuracy, speed of service, food quality, delivery execution, or the overall guest experience
Support the execution of catering orders, ensuring accuracy, presentation, packaging, and on-time readiness
Ensure third-party delivery drivers and other pickup partners experience an organized and efficient handoff process
Cleanliness, Food Safety & Standards
Supervise and delegate daily checklists using our task-monitoring system
Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly
Ensure all team members consistently follow food safety, sanitation, hygiene, temperature-control, and workplace safety procedures
Maintain company standards for food quality, portioning, preparation, packaging, presentation, and order staging
Conduct required shift-level food safety and operational checks and immediately address any standards that are not being met
Monitor equipment and facility conditions throughout the shift and promptly escalate maintenance or safety concerns
Team Training & Development
Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation
Help build a confident and capable crew through hands-on coaching and continuous feedback
Set clear expectations at the beginning of each shift and maintain accountability throughout the day
Recognize strong performance while providing immediate, constructive coaching when standards are not being met
Support the Store Manager in onboarding, training, and developing new and existing team members
Lead by example and contribute to a positive, inclusive, high-energy team environment
Sales & Performance Focus
Monitor delivery platform performance and commercial targets throughout the shift
Track order volume, fulfillment rates, order accuracy, platform ratings, and other key operational KPIs and guide the team in driving performance across all delivery and catering channels
Understand daily sales and operational targets and communicate them clearly to the team
Identify opportunities during the shift to improve productivity, order capacity, fulfillment speed, and overall performance
Support company initiatives, menu launches, promotions, catering opportunities, and other programs designed to drive sales and operational performance
Inventory & Waste
Support daily inventory controls, including receiving, product counts, stock rotation, storage, and organization
Monitor product availability throughout the shift and proactively communicate potential shortages
Ensure FIFO, shelf-life, labeling, and product rotation standards are consistently followed
Monitor waste and reinforce proper portioning and production practices to help achieve store food cost and waste targets
Immediately report significant inventory discrepancies, product-quality concerns, or supply issues to the Store Manager
KEY QUALIFICATIONS – What experience you’ll add to the team
1–2 years of experience in a similar supervisory, shift lead, restaurant, hospitality, food production, fulfillment, retail, or service-driven role
Previous experience leading a team in a fast-paced, high-volume environment preferred
Strong organizational and communication skills
Ability to stay cool, prioritize effectively, and lead under pressure
Passion for people, service, and personal growth
A proactive, hands-on approach with a team-first mindset
Strong attention to detail with an accuracy-first approach to operational execution
Ability to effectively delegate responsibilities and adjust team deployment based on changing business needs
Comfortable using technology and learning POS, kitchen display systems (KDS), task-management tools, digital ordering systems, and third-party delivery platforms
Ability to understand and respond to basic operational KPIs such as sales, order volume, fulfillment time, order accuracy, labor productivity, waste, and delivery-platform performance
Knowledge of food safety and sanitation standards or willingness to obtain required food safety certification
Ability to work a flexible sch
THE JUICE – Overview of your benefits and perks
$22.57+tips
Employee Discount
Health Insurance
Paid Sick Leave
New Parent Leave
Free coffee – duh’
PHYSICAL REQUIREMENTS
Must be able to stand for long periods of time.
Must be able to lift between 50 and 60 lbs.
Must be able to perform bending, stooping, crouching, and squatting movements.
Must be able to safely handle and use sharp objects.
Must be able to work near and operate a hot grill.
NOTICE OF NON-DISCRIMINATION POLICY