ServiceNow Platform Analyst - SPM/CSM/Service Portal
ServiceNow Platform Analyst
Remote
Our Mission
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.
NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond
Come join our Crew!
Our Approach to Work
At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
Your Career
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring a ServiceNow Platform Analyst - CSDM, to join our India team, in support of a large global client! This is an amazing opportunity to work on a team, supporting the largest ServiceNow implementation in the world! The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
Your Impact
Analyze, design, program, debug and modify software enhancements
Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques.
Contribute to writing test scripts and complete unit testing
Facilitate and mentor across multiple projects and/crews
Provide technical expertise in code writing and reviews
Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements
Apply modern technology and innovation to improve platform functionality
Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions
May perform additional duties as assigned.
Your Experience
Strong knowledge of software engineering principles for cloud-based platforms
Strong understanding of the ServiceNow functionalities and features of Platform Analyst with CSDM
Solid knowledge of glide record usage, XML and structural programming concepts
Proficient in JavaScript
Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform
Strong written and verbal communication skills
Working knowledge of relational databases
Ability to assess and mitigate risk
Strong leadership capabilities
Effective facilitation, coaching and mentoring skills with ability to motivate a team
Strong problem-solving skills; ability to simplify complex situations
Strong relationship management skills with all levels
Ability to deliver high degree of customer satisfaction
Comfortable working in a matrixed organization
Comfortable working with ambiguity and change
Education:
A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certification & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
ServiceNow CSA and CIS (Preferred)
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.