Service Supervisor

DH Pace Company, Inc has an exciting opportunity to join our team as a Service Supervisor in our Milwaukee, WI office. This dynamic role involves effectively coordinating our talented field employees to deliver exceptional service that exceeds our customers' expectations. If you thrive in a fast-paced environment, excel at building relationships with both external and internal customers, and have a forward-thinking mindset, we want to hear from you. Apply now and be part of something great!

Job Responsibilities:

Lead and inspire technicians by establishing and enforcing outstanding customer service standards and expectations.

Provide effective leadership and development opportunities for staff, ensuring they are equipped for future advancement through clear communication, coaching, training, and development.

Optimize workforce management to minimize negative labor variances and enhance productivity.

Determine staffing needs while ensuring compliance with company hiring practices, counseling/discipline, and termination policies.

Guarantee accurate work orders and picking lists for the warehouse, managing WIP inventory and returns from job sites to minimize inventory investment.

Embrace other responsibilities as assigned, contributing to the overall success of the team!

Job Qualifications:

Demonstrated ability to drive process improvements and enhance operational efficiency.

Exceptional communication and organizational skills, along with a solid mechanical and mathematical aptitude.

Proven ability to effectively communicate with customers and represent the company with professionalism and integrity.

A minimum of 1-3 years of management or leadership experience is preferred.

A valid driver’s license is a must!

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