Service Manager
We’re seeking a Service Manager to join our operations team at Convene 311 W Monroe. The Service Manager will report directly to the General Manager
What You’ll Do:
The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. The Service Manager is expected to share ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.
Supervise and set up the culinary service in a quick and efficient manner to participants and ensure that it follows The Program Execution Order
Supervise the service team and support staff, including setup, utilities, maintenance, and security
Coordinate culinary service between the culinary team and the service team
Keep the culinary informed of accurate counts
Review menu/service with production and culinary teams
Enforce all rules and regulations, and ability to carry out all safety and emergency programs
Monitor all beverage consumption
Follow all health and safety regulations and ensure the sanitation and cleanliness of service areas
What We Look For:
Minimum of 2 or more years of progressive experience in a conference center or a related field
Previous supervisory responsibility preferred
Strong knowledge of service standards, and different service types
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
Manage opening and/or closing inspection duties
Maintain service cleanliness in front and back of the site
Ensure positive overall client satisfaction
Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner
Adhere to basic hygiene procedures and grooming standards
Flexible and long hours sometimes required
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time
Compensation:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary:
Salary Min: $70,000 Salary Max: $78,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.