Senior UX Designer (Focus on Research)
Senior UX Designer (Focus on Research)
Zagreb, Split, Hybrid
JOB PURPOSE
As a User Researcher, you help product teams make confident, customer-centered decisions by uncovering real user needs, motivations, behaviors and opportunities. You combine strategic thinking with hands-on research to explore problem spaces, test hypotheses and turn insights into action.
In this role, you’ll work at the core of one of our key client teams, shaping how research contributes to the development of digital products and services. From exploring the adoption of AI technologies to enabling journey-driven product thinking – you’ll bring clarity to complexity and structure to uncertainty.
You’ll design and conduct studies, synthesize results, and make insights accessible and actionable for product managers, designers and other stakeholders. But you’ll also help evolve the research practice itself by refining methods, improving tooling and championing user needs across the team. And you’ll do it all in a dynamic environment with some of the most talented (and fun) people the industry has to offer.
WHAT YOU´LL DO
Plan and conduct user research – from exploratory discovery work to usability tests and concept validations
Frame research questions and help teams explore problem spaces before jumping into solutions
Analyse results, document insights, and share them in ways that support product and design decisions
Work closely with designers, product managers and developers in a cross-functional team environment
Support the development of research standards and ways of working that scale across teams and topics
Bring inspiration and structure to the research process, through methods, tools and best practices
Advocate for a journey-driven, evidence-based approach to product development
Stay curious: continuously evolve your methods and contribute to the research culture across the team
WHAT YOU BRING
Over 5 years of experience in user research, ideally at an agency and in agile, product-focused environments
Strong skills in running and analysing studies – from usability tests to interviews and concept validations
A talent for making research results easy to understand and act on for designers, product managers and stakeholders
You stay up to date with emerging tools, methods and technologies and enjoy bringing fresh perspectives into the team
Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work
Confidence in facilitating sessions, speaking with users and contributing to product strategy
A proactive mindset: you bring structure, keep pushing your practice forward, and enjoy working hands-on
You’re fluent in German and comfortable working in English
WE OFFER
Transparent career development and pay;
A flexible, hybrid working policy (5 days in the office per month).
A rewarding, supportive and healthy company culture.
Supplemental and additional health insurance;
Pension scheme: third pillar pension fund.
Referral bonus program.
Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.