Senior Technical Program Manager, Privileged Access Management
Description
Keeper Security is hiring a Senior Technical Program Manager to drive execution across Keeper’s Privileged Access Management portfolio. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL or El Dorado Hills, CA metro areas.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help turn PAM roadmap priorities, customer needs and technical initiatives into successful product outcomes.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About the Job
As a Senior Technical Program Manager for KeeperPAM, you will drive execution across product initiatives, customer-impacting issues and roadmap commitments throughout the broader Privileged Access Management portfolio. This role is focused on turning product priorities into coordinated execution. You will work closely with Product Management, Engineering, QA, Support, Solutions Engineering and customer-facing teams to manage dependencies, resolve blockers, track delivery and ensure high-priority initiatives move from planning through release. You will also play a key role in coordinating complex customer issues that require involvement across multiple technical teams. The ideal candidate is highly technical, comfortable working directly with engineers and able to bring structure, accountability and visibility to complex initiatives without owning the underlying product strategy.
Responsibilities
Drive execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity and related capabilities
Translate product priorities into clear execution plans, milestones, dependencies and cross-functional workstreams
Partner closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from requirements through development, QA and release
Coordinate complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product and other technical teams
Lead cross-functional efforts to identify root causes, define action plans, establish ownership and drive high-priority customer issues to resolution
Track engineering dependencies, technical risks, blockers and delivery status across multiple concurrent initiatives
Maintain clear visibility into roadmap execution, release readiness and customer commitments for leadership and stakeholder teams
Facilitate technical discussions and ensure decisions, dependencies and follow-up actions are clearly documented and assigned
Coordinate release planning, validation, readiness reviews and handoffs across Product, Engineering and QA teams
Identify process gaps that create delivery friction and work with teams to improve execution, communication and operational efficiency
Support prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity and customer impact
Develop and maintain program metrics, status reporting and dashboards that provide visibility into roadmap progress and issue resolution
Use AI-enabled tools such as Claude, ChatGPT or similar platforms to improve technical analysis, documentation, issue summarization, status reporting and workflow efficiency
Requirements
5+ years of experience in technical program management, engineering program management, technical project leadership or a related role within SaaS, cybersecurity or enterprise software
Strong technical understanding of software development, APIs, cloud infrastructure, integrations and modern enterprise application architectures
Experience driving complex software initiatives across Product, Engineering, QA and customer-facing teams
Demonstrated experience managing multiple technical workstreams, dependencies, risks and delivery timelines
Experience coordinating complex customer escalations or production issues involving multiple engineering teams
Ability to read and understand technical requirements, architecture discussions, logs, API documentation and engineering tradeoffs
Strong understanding of Agile software development, release management and software delivery processes
Ability to communicate effectively with engineers, product leaders, executives and customer-facing stakeholders
Proven ability to bring structure and accountability to ambiguous or rapidly changing technical initiatives
Strong organizational, prioritization and problem-solving skills
Ability and willingness to use AI-enabled tools effectively for technical analysis, documentation, issue management and program execution
Bachelor’s degree in Computer Science, Engineering, Information Systems, Business or a related field, or equivalent practical experience
Preferred Qualifications
Experience working with privileged access management, identity security, secrets management or cybersecurity products
Experience supporting enterprise customers with complex technical deployments or escalations
Familiarity with cloud platforms, APIs, authentication, DevOps workflows and enterprise integrations
Experience with secrets management, secure remote access, machine identity or endpoint privilege management
Previous experience as a software engineer, solutions engineer, technical support engineer or other technical practitioner
Experience working in a high-growth SaaS or cybersecurity environment
Benefits
Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc.)
Above-market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt