Senior Solutions Architect

Position Summary

ExtraHop’s Solutions Architecture team is very different from many other post-sales services practices—we focus on outcomes and customer success rather than racking up billable hours. As a member of our Solutions Architecture team, you’ll play a critical role in the success of our customers, products and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies. As a Solutions Architect at ExtraHop, you will never be bored again.

Key Responsibilities

Advanced GUI development

Advanced Trigger Script development

Intermediate external REST API script development

Intermediate understanding of networking

Intermediate understanding of application design

Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.

Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.

Conduct root cause analysis of high-profile technology problems and advise customers on their resolution.

Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.

Develop customized data analysis to monitor changing technical and business conditions in real-time.

Create rich data visualizations to aid tactical investigations and realize strategic objectives.

Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.

Conduct hands-on learning sessions with key customer personnel.

Required Qualifications

6-8 years of relevant experience

BS degree or equivalent

Experience in customer-facing positions; excellent interpersonal skills

Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS)

Familiarity with principles of internet worked applications and related technologies (HTTP, databases, caching, distributed systems, etc)

Experience with scripting languages such as Python and JavaScript

Excellent written communication skills

Independence, motivation, and desire for practice ownership

The salary range for this role is $150,000 - $163,000 + bonus + benefits