Senior Site Reliability Engineer I

WHAT YOU'LL DO

Site Reliability Engineers (SREs) are responsible for keeping all internal-facing services and platforms running smoothly. In a nutshell, SREs ensure site uptime. SREs blend sensible system administrators and software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide. We specialize in systems–whether it be networking, the Linux kernel, or some more specific interest in scaling–algorithms or distributed systems.

Our team helps to improve automation, infrastructure reliability, and empowers Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month, and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more.  As a Site Reliability Engineer at Braze, you will collaborate with your team and consumer engineering teams to continuously improve the infrastructure, automation, and tooling that build internal products from these technologies.

Main responsibilities:

Partner with Braze’s engineering teams on:

Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner

Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms

Make monitoring and alerting alerts on symptoms and not on outages

Ensure that Braze meets our strict enterprise-grade SLAs with customers

Develop Braze’s internal platform infrastructure:

Create Infrastructure as code using  Chef, Terraform, and Kubernetes

Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc

Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams

Manage incidents:

Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers

Use your on-call shift to prevent incidents from ever happening

Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc

WHO YOU ARE

3+ years of experience as a Software, DevOps, or Site Reliability Engineer

You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations

Have an urge to collaborate, document, and deliver quickly

Collaborating across the global remote teams, often working asynchronously

Document everything so you don't need to learn the same thing (or plan the same work) twice

Delivering fast to delight our customers - even internal ones

Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it

Have a desire to solve everyday challenges facing software engineers and automate their toil away

Have an excellent ability to manage multiple tasks and expectations at once

Know your way around Linux and Unix Shell

Have strong programming skills - Ruby and/or Go preferred

Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies

Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

#LI-Hybrid