Senior Retention Campaign Manager
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The MANSCAPED Team
Who We Are - MANSCAPED® is a leading men’s grooming and lifestyle consumer brand on a mission to introduce and elevate a whole new self-care routine for men. What began as the category creator of below-the-waist grooming has quickly evolved into a global omnichannel powerhouse available around the world on manscaped.com, Amazon, and in major retailers including Target®, Walmart, and Best Buy. As a company, we’re more than just ball jokes (though, rest assured, there’s plenty of those). We proudly uphold seven core values – accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation – which define our brand identity and drive our success. As a people-centric employer brand, we are deeply committed to fostering the growth, happiness, and holistic well-being of each individual on our team.
Who We’re Looking For - Reporting to the Director, Retention Marketing, we are seeking a Senior Retention Campaign Manager to lead the planning, execution, and optimization of global Retention Marketing campaigns across Email and SMS. This role will translate business objectives into customer-centric campaigns that drive engagement, conversion, retention, subscription growth, and customer lifetime value. As the owner of retention campaign execution, this individual will manage the retention campaign calendar, develop campaign strategies and creative briefs, coordinate cross-functional deliverables, and partner with internal and external teams to ensure campaigns launch on time, on brand, and with the highest level of quality.
The MANSCAPED® Way - At MANSCAPED®, what we do matters – but how we do it matters more. We take ownership of our work, showing up with accountability and a commitment to quality at every level. We work as one team, guided by a belief to unite, never divide, and to lead with empathy in how we support and challenge one another. The best ideas win, and they come from keeping our egos in check and our standards high. We stay humble, open to learning, and willing to grow. We bring fun to the journey, because great work shouldn’t come at the expense of enjoying what you do. We stay nimble and innovative, always looking for smarter and better ways to get things done. Ball work is honest work, and that mindset shows up in everything we do, including our proud partnership with the Testicular Cancer Society and our commitment to raising awareness of the ball-busting disease.
Responsibilities:
Own and maintain the localized Email and SMS campaign calendar, translating global campaign strategies into market-specific executions that align with business objectives and regional priorities
Develop campaign strategies, creative briefs, and execution plans for promotional, seasonal, lifecycle, loyalty, and ad hoc retention campaigns across Email and SMS
Lead end-to-end campaign execution from planning through launch, ensuring all deliverables are completed accurately, on time, and aligned with campaign objectives
Lead cross-functional campaign execution by coordinating deliverables across Creative, Copywriting, Marketing, CX, Legal, Analytics, eCommerce, and Technology teams to ensure campaigns launch on time and meet business objectives
Partner with internal creative teams and external agency partners to ensure Email and SMS campaigns adhere to brand standards while delivering engaging customer experiences
Manage campaign asset development, including creative requests, copy, translations, links, promotional details, audience requirements, and approvals to ensure launch readiness
Own the end-to-end campaign QA process by validating copy, grammar, links, imagery, pricing, promotions, trademarks, segmentation, dynamic content, rendering, and overall adherence to brand and regional standards prior to deployment
Partner with the retention team to support the execution and ongoing optimization of Lifecycle and Loyalty campaigns, including post-purchase, behavioral, cross-sell, win-back, reactivation, and subscription initiatives
Coordinate A/B testing initiatives across Email and SMS campaigns, partnering with Analytics to evaluate results and recommend optimizations to messaging, creative, offers, timing, audience targeting, and customer experience
Monitor campaign performance and key retention KPIs, delivering actionable reporting and insights that inform future campaign planning and optimization
Leverage customer data to develop personalized campaigns that drive engagement and deliver relevant customer experiences.
Analyze campaign performance and customer insights to identify opportunities that improve retention, subscription growth, customer lifetime value, and overall campaign effectiveness
Establish and maintain campaign documentation, workflows, calendars, project timelines, and process standards to improve operational efficiency and ensure consistent execution across the retention team
Continuously evaluate Email, SMS, Lifecycle, and Loyalty marketing best practices, emerging technologies, and industry trends to identify opportunities that enhance campaign performance and customer experience
Other duties as required
Qualifications:
8+ years of experience in retention, CRM, email marketing, lifecycle marketing, or campaign management within an eCommerce or direct-to-consumer environment
Proven experience managing end-to-end marketing campaigns, including planning, cross-functional coordination, execution, quality assurance, reporting, and optimization
Strong understanding of Email and SMS marketing best practices, customer lifecycle marketing, and retention strategies
Experience managing campaign calendars, creative briefs, project timelines, and multiple concurrent initiatives in a fast-paced environment
Demonstrated ability to collaborate cross-functionally with Creative, Copywriting, Analytics, Legal, Marketing, Product, and Technical teams to deliver integrated marketing campaigns
Strong project management and organizational skills with exceptional attention to detail and the ability to manage competing priorities while meeting deadlines
Experience working with Email Service Providers (ESPs) and SMS marketing platforms; Klaviyo and Attentive experience is a plus
Familiarity with customer segmentation, audience targeting, campaign personalization, and lifecycle marketing concepts
Strong understanding of email quality assurance processes, rendering considerations, deliverability best practices, and testing platforms such as Litmus or Mailgun Inspect
Analytical mindset with experience interpreting campaign performance, A/B testing results, and customer insights to recommend optimization opportunities
Experience with Google Analytics, Asana, Microsoft Office, Figma, Dynamic Yield or Movable Ink, Narvar, Adobe Creative Suite, or similar project management and analytics tools
Familiarity with HTML/CSS and email production principles is preferred, with the ability to effectively partner with technical production teams as needed
Excellent written, verbal, and interpersonal communication skills with the ability to influence stakeholders, provide clear creative feedback, and build strong cross-functional partnerships
Self-motivated, proactive, and adaptable, with a strong sense of ownership, accountability, and continuous improvement
MANSCAPED® Benefits
Take time to find balance and rejuvenate your senses. Enjoy a generous 20 accrued vacation days per year to relax, travel, and spend quality time with your loved ones. We value your need for a healthy work-life balance
Health comes first, always. We provide 40 hours of paid sick leave annually, ensuring you can take the time you need to recover
Your mental health matters. Take 3 paid mental health days to recharge and take care of your emotional well-being
We offer 9 paid holidays throughout the year to give you the opportunity to celebrate important moments and take a break from work
Some call it pet insurance, we call it Paws & Claws coverage. Our plan helps you take care of your furry family members, giving you peace of mind
Our comprehensive life insurance, AD&D and long-term disability coverage provide financial security for you and your family in case of unexpected events
Access comprehensive medical, dental, and vision insurance plans, along with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), ensuring you and your family are well-covered
If you're facing life's challenges, our confidential Employee Assistance Program offers resources to help you navigate them
Add a layer of protection from the unexpected costs of emergencies and unexpected illnesses. Enrollment in our accident and critical illness plans can provide financial support during the most difficult of times
Let us take the guess work out of retirement planning with our employee 401(k) plan and company match
We are a remote-first employer. You will receive a monthly utility allowance to help cover the costs of Wifi and phone usage
Enjoy a generous discount on our products as part of our employee discount program, making holiday and birthday shopping a breeze
Participate in our exciting wellness challenges designed to promote a healthy and active lifestyle. From step competitions to mindfulness sessions, join your colleagues in fun and motivating activities that boost your physical and mental well-being
We support our families by offering paid parental leave to support you during a pivotal time in your life, adding to the family!
We like to cheer each other on. Our regular recognition initiatives ensure you are acknowledged for your hard work and achievements
We encourage community involvement by offering one paid volunteer day per year, allowing you to support a cause that means the most to you
We are a certified Great Place to Work, growing rapidly and offering incredible opportunities for advancement. Join us and be part of an exciting journey with a company that values its employees
Compensation Range
$115,000—$125,000 USD