Senior Renewals Manager

The Role

As a Senior Renewals Manager at Modern Health, you’ll own the strategy, negotiations, and execution of renewals for a portfolio of clients. You’ll partner closely with Client Management, Legal, and Finance to drive consistent, scalable processes that protect and grow ARR, while taking a unified approach to increasing revenue and mitigating risk.

You will be accountable for renewal outcomes end to end — from building win‑win strategies and leading contract negotiations to ensuring accurate, predictable forecasting and identifying expansion opportunities.

This role reports into our Senior Director of Account Management and Renewals. This position is not eligible to be performed in Hawaii.

What You’ll Do

Own the renewals and upsell motion in collaboration with the Client Management team to drive retention and expansion across an enterprise customer portfolio.

Engage proactively with key decision-makers and the Client Management team to surface and mitigate renewal risks early, crafting clear action plans to address them.

Lead renewal negotiations and contract execution that align to both Modern Health’s objectives and client goals, creating long-term, value-based partnerships.

Maintain rigor and discipline around forecasting, ensuring renewal and expansion projections are accurate, timely, and clearly communicated.

Work cross-functionally and at the executive level to orchestrate risk-mitigation strategies and drive the right actions with internal stakeholders.

Identify and qualify upsell and cross-sell opportunities in the renewal cycle to increase share of wallet and deepen client engagement with Modern Health.

Who You Are / Requirements:

6+ years of Client Success and/or Account Management experience within an Enterprise SaaS organization.

Experience working with buyers in HR, People, Benefits, or Total Rewards is a plus.

A consistent track record of exceeding retention and revenue targets, with clear examples of how you’ve protected and grown ARR.

Exceptionally organized and proactive, with the ability to prioritize effectively, take initiative, and operate both independently and as part of a highly collaborative team.

Comfortable working in Salesforce.com, with a strong commitment to data accuracy and pipeline/forecast hygiene.

Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT). Immigration sponsorship is not available for this position.

Benefits

Fundamentals:

Medical / Dental / Vision / Disability / Life Insurance

High Deductible Health Plan with Health Savings Account (HSA) option

Flexible Spending Account (FSA)

Access to coaches and therapists through Modern Health's platform

Generous Time Off

Company-wide Collective Pause Days

Family Support:

Parental Leave Policy

Family Forming Benefit through Carrot

Family Assistance Benefit through UrbanSitter

Professional Development:

Professional Development Stipend

Financial Wellness:

401k

Financial Planning Benefit through Origin

But wait there’s more…!

Annual Wellness Stipend to use on items that promote your overall well being

New Hire Stipend to help cover work-from-home setup costs

ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

Zone 1: San Francisco Bay Area and New York City Metro

Zone 2: All other California locations and Seattle, WA

Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,

TX, CT, IL, MA, NH, NJ, OR, RI, VT

Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1 Base Pay

$129,600—$162,000 USD

Zone 2 Base Pay

$116,640—$145,800 USD

Zone 3 Base Pay

$116,640—$145,800 USD

Zone 4 Base Pay

$103,680—$129,600 USD