Senior Quality Analyst – Salesforce (Digital Technology)
As a Senior Quality Analyst, you'll support Slide's Digital Technology team by testing Salesforce applications and customer-facing digital experiences that support the insurance lifecycle. You'll validate Salesforce enhancements, integrations, and end-to-end customer journeys while partnering with Product and Engineering to deliver reliable, high-quality releases.
What You'll Do
Salesforce Quality Assurance & Testing
Develop and execute risk-based testing for Salesforce enhancements, production fixes, and integrations.
Validate Salesforce configurations, workflows, approval processes, custom functionality, and user permissions.
Perform functional, regression, integration, end-to-end, and user acceptance testing across Salesforce applications.
Digital & Integration Testing
Test customer-facing digital experiences integrated with Salesforce, including policy administration, billing, document management, identity management, and other enterprise applications.
Validate APIs, middleware, and system integrations to ensure accurate data flow and business processing.
Analyze defects, data, configurations, and system behavior to identify quality risks and support resolution.
Collaboration & Release Support
Partner with Product Owners, Business Analysts, Engineers, and business stakeholders to clarify requirements and validate expected outcomes.
Communicate testing progress, quality risks, and release recommendations.
Support continuous improvement by enhancing regression coverage, documentation, and testing practices.
What You Bring
High School Diploma or GED required; Bachelor's degree in Information Systems, Technology, or a related field preferred
4+ years of hands-on software quality assurance experience testing Salesforce applications.
Experience testing Salesforce Sales Cloud, Service Cloud, custom applications, workflows, and integrations required
Experience with Property & Casualty insurance systems, products, or operations preferred
Experience performing end-to-end testing across multiple integrated enterprise systems.
Experience using test management tools (ADO preferred).
Experience validating APIs, integrations, data quality, and system interfaces.
Experience supporting Agile software delivery.
Software testing certification (ISTQB or comparable) preferred.
Strong organizational, analytical, and problem‑solving skills with the ability to manage multiple priorities
Effective communication skills with the ability to collaborate across business and technology teams
Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
Passion for collaboration, innovation, and living Slide's Core Values