Senior Program Manager, Clinical Conduct

How This Role Makes a Difference

The Senior Program Manager, Clinical Conduct owns clinical delivery strategy and operational standards for assigned Future of Medicine (FoM) functions and the related portfolio of initiatives. The role combines clinical-care experience with digital product and systems expertise to improve patient workflows, guide technology requirements, and deliver measurable operational results. The Director makes decisions within agreed parameters, leads implementation across functions and locations, and owns the Clinical Conduct workstream for global expansion, adapting the delivery model for additional countries in partnership with local clinical, quality, regulatory, technology, and operational stakeholders.

How You'll Make An Impact

Own the strategy, operating standards, and integrated roadmap for assigned FoM clinical delivery functions and initiatives. Prioritize the portfolio, sequence dependencies, align capacity across Clinical Conduct, Quality, Technology, and Operations, and decide scope or timing changes within agreed parameters.

Direct clinical workflow and product discovery, translating patient-care needs into business and functional requirements, workflow models, technical specifications, and acceptance criteria. Partner with Product and Engineering on EHR/CRM data flows, API and interoperability requirements, feasibility, testing, and release readiness; resolve clinical and technical tradeoffs with accountable experts.

Direct readiness and sustained adoption of new clinical workflows and technology, including stakeholder engagement, role-based training, launch criteria, and post-launch evaluation. Own the Clinical Conduct workstream for global expansion, adapting clinical delivery models, workflows, technology requirements, training, and implementation plans for new countries in partnership with local clinical, quality, regulatory, technology, and operational stakeholders.

Establish ownership and escalation thresholds, resolve cross-functional dependencies, and present recommendations on delivery risk, quality, technical tradeoffs, and capacity. Coach workstream leads and hold contributors accountable through matrixed leadership.

Set outcome measures for patient flow, readiness, adoption, workflow quality, compliance, and staff experience. Use performance reviews and root cause analysis to identify systemic issues, prioritize improvements, and verify sustained results across delivery settings.

Partner with Clinical, Quality, and local regulatory experts to incorporate applicable healthcare quality, Good Clinical Practice (GCP), accreditation, and patient-safety requirements into delivery standards, controls, training, and launch decisions. Escalate specialist judgments and material risks to the accountable leaders.

Apply direct patient-care and clinical delivery experience to improve patient flow, care transitions, documentation, and staff usability. Use clinical discovery, workflow evaluation, and simulation to validate changes before broader implementation.

Monitor relevant clinical, regulatory, operational, and technology developments; assess implications for the portfolio and update standards, requirements, or guidance. Build reusable practices and coach contributors to support consistent execution across settings.

The Expertise Required

Demonstrated ownership of clinical delivery functions or a portfolio of complex healthcare initiatives, including strategy, governance, prioritization, implementation, and sustained outcomes.

Experience in direct patient care or clinical service delivery, with practical knowledge of patient workflows, clinical documentation, care transitions, and multidisciplinary operations.

Experience translating clinical and operational needs into product roadmaps, functional requirements, technical specifications, user stories, and acceptance criteria in partnership with Product and Engineering teams.

Working knowledge of EHR/CRM workflows, APIs, interoperability concepts such as FHIR, and data dependencies sufficient to evaluate requirements, integration feasibility, and implementation tradeoffs with technical specialists.

Sound judgment in ambiguous environments, including the ability to resolve issues within delegated authority, assess clinical and operational risk, and escalate decisions with clear recommendations.

Proven ability to influence senior stakeholders, coach workstream leads, align priorities and assignments across functions, and drive accountability without direct reporting authority.

Experience establishing outcome measures and using clinical workflow analysis, qualitative and quantitative evidence, and root cause analysis to improve delivery and adoption.

Familiarity with healthcare quality, regulatory, and compliance expectations, including GCP, preferred.

Experience leading readiness and adoption of technology-enabled clinical workflows through structured change planning, role-based training, and post-launch evaluation.

Experience supporting program expansion across countries, including adapting clinical workflows, operating models, training, technology requirements, and implementation plans to different health systems, languages, and regulatory environments, preferred.

Certifications/Licenses, Education, and Experience

Minimum Education:

Bachelor's degree in a healthcare-related field or equivalent combination of education and relevant experience.

Advanced degree in a clinical, healthcare, technology, or related field preferred.

Minimum Experience:

8+ years of progressively responsible experience spanning clinical care, clinical operations, healthcare transformation, clinical technology, or related healthcare program delivery, with demonstrated leadership of complex programs.

Direct experience supporting clinical research operations or clinical trial delivery preferred.

How We Work Together

Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.

Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected pay range for this role is $110,000 - $150,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)

Paid Time Off (PTO) and Company Paid Holidays

100% Employer paid medical, dental, and vision insurance plan options

Health Savings Account and Flexible Spending Accounts

Bi-weekly HSA employer contribution

Company paid Short-Term Disability and Long-Term Disability

401(k) Retirement Plan, with Company Match

Mandatory Employer Disclosures

Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.

Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.

Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.

Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.

Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

#LI-Remote