Senior Product Manager

Location: Remote; requiring regular travel for onsite go-lives, department rounding and other support activities as needed.

Role Scope: We are hiring a Senior Product Manager, Front-End Applications to own the product strategy, roadmap, and cross-functional delivery for the technology application portfolio that powers Habitat Health's growing PACE organization. This is a high-impact, cross-functional role sitting within the Product team, reporting directly to the Vice President of Product.

As Habitat Health expands into new markets and scales its center operations, this role optimizes the systems that power clinical, operational, growth, and administrative workflows. This role will own the end-to-end product lifecycle — discovery, roadmap prioritization, delivery, adoption, and iteration — for a portfolio of applications spanning call/communications, CRM, core operations, growth, and risk adjustment systems.

The ideal candidate is a product-minded healthcare technology leader who is energized by translating clinical and operational needs into a compelling roadmap, partners naturally with internal developers and vendor teams to ship solutions, and uses data and stakeholder feedback to continuously improve adoption and impact.

Core Responsibilities & Expectations for the Role

Product Strategy & Roadmap

Own the product vision, strategy, and roadmap for a portfolio of applications, including but not limited to call/communications platforms (TalkDesk), CRM platform (Salesforce), EHR platform (Epic)

Translate operational, clinical, and growth stakeholder needs into a prioritized backlog and roadmap, balancing quick wins against longer-term platform investments

Define and track success metrics — adoption, utilization, satisfaction, and operational impact — to measure product performance and guide iteration

Maintain a clear view of the application portfolio's health, dependencies, and integration points (e.g., Salesforce and ancillary clinical/communications tools) to ensure data integrity and a cohesive experience across platforms

Discovery, Delivery & Execution

Run discovery with clinical, operational, and growth stakeholders to surface pain points, validate requirements, and shape well-scoped product requirements and user stories

Partner with internal analysts (e.g., CRM Admin, EHR Support Analyst, etc.) and external vendors to scope, prioritize, and deliver configuration changes, integrations, and new features

Own backlog grooming, sprint/release planning, and prioritization decisions using tools like Jira

Lead or co-lead technology application implementations for new PACE center launches, including configuration, workflow validation, user acceptance testing, and go-live support

Build repeatable implementation and product-launch playbooks that support Habitat Health's continued growth

Vendor & Stakeholder Management

Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment

Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; support build-vs-buy assessments and vendor selection

Serve as a trusted product partner for clinical, operational, and growth teams, translating their needs into the roadmap and communicating trade-offs clearly

Represent the Strategic Technology Applications product portfolio in cross-functional forums, governance bodies, and project teams

Adoption, Training & Change Management

Partner with training and enablement resources to design rollout, onboarding, and training plans for managed applications across clinical, operational, and administrative end users

Track adoption metrics and gather user feedback; feed insights back into the roadmap and configuration priorities

Own change management planning for major releases, feature rollouts, and workflow redesigns

Maintain clear product documentation, including roadmaps, requirements, release notes, and user-facing support materials

Required Qualifications and Competencies

5+ years of experience in product management, with hands-on ownership of the roadmap and lifecycle for enterprise or B2B SaaS applications; healthcare or health IT experience strongly preferred

Demonstrated experience managing or launching SaaS/cloud-based applications (experience with call center platforms, CRM, or clinical ancillary systems a plus)

Strong command of product management fundamentals: discovery, prioritization frameworks, roadmapping, backlog management, and agile delivery (Jira or similar)

Proven ability to translate business and clinical requirements into clear product requirements, user stories, and workflow improvements

Comfortable partnering with both technical teams (developers, vendors) and non-technical clinical/operational stakeholders

Strong written and verbal communication skills, including the ability to produce clear product documentation, roadmaps, and executive-facing updates

Experience supporting multi-site healthcare operations or rapid program expansion preferred

Familiarity with PACE, Medicare/Medicaid, or other regulated healthcare environments preferred

Nice to Have

Experience with TalkDesk, Salesforce, Abridge, Epic or other contact center / CRM / ambient AI documentation /EHR systems

Experience with health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms

Background in product delivery or change management methodology

Compensation:

The anticipated base salary range for this position is $170,000–$194,000 for candidates located in San Francisco, New York City, or Seattle, and $149,000–$185,000 for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of the base salary and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Because this is a remote position, employment will be governed by the laws applicable to the employee's work location, and applicable legal requirements will be followed.