Senior Manager, Strategic Operations

As part of 1Password’s Strategic Operations team, you’ll lead cross-functional initiatives that turn complex business priorities into clear plans, coordinated execution, and measurable results. You’ll work with senior leaders and teams across the company to advance priorities such as international expansion, high-priority customer programs, corporate crisis management, and planning. By helping the organization execute with greater clarity and consistency, you’ll contribute to 1Password’s mission of making security simpler and more accessible. Reporting into the Director, Strategic Operations, this role is remote in the United States or Canada.

How we’re using AI today

On the Strategic Operations team, we’re using AI to cut through complexity, stay aligned, and move quickly. AI supports how we manage and execute programs by bringing together signals from across the business and turning them into decision-ready summaries, project plans, and executive briefs. We expect every team member to build at least one AI-powered workflow, and we’re committed to growing together through shared best practices, regular learning sessions, and team resources as we scale and collaborate across 1Password.

This is a remote opportunity within Canada and the US.

What we're looking for:

• 7–9+ years of experience in strategic operations, business operations, program management, or a related field, with a track record of delivering complex initiatives.

• Experience leading cross-functional programs and influencing senior or executive stakeholders without direct authority.

• Strong ability to translate broad objectives into practical plans, roadmaps, decisions, and measurable outcomes.

• Sound judgment and confidence working through ambiguity, resolving dependencies, and constructively challenging assumptions when needed.

• Strong analytical, communication, and presentation skills, including the ability to turn data into clear recommendations and concise status updates.

• Experience managing multiple stakeholders and priorities while maintaining accountability from planning through delivery.

• Experience in Software as a Service (SaaS), cybersecurity, technology, product operations, or a similarly fast-moving environment, along with experience using Artificial Intelligence (AI) tools or workflow automation to improve operational efficiency.

What you can expect:

• Lead strategic initiatives from definition through execution, including international expansion efforts across Australia, New Zealand, and Japan.

• Build and manage programs that improve service and outcomes for high-priority customer accounts.

• Develop a corporate crisis management playbook and support the organization in preparing for and responding to complex business challenges.

• Support company planning, Quarterly Business Reviews (QBRs), objective tracking, and other operating rhythms that help leaders make informed decisions.

• Create clear roadmaps, status reports, risk assessments, and recommendations that improve visibility and accelerate decision-making.

• Bring teams together to resolve blockers, align priorities, manage change, and deliver shared outcomes.

• Use modern tools, including AI-assisted analysis and workflow automation, to generate insights, identify risks and dependencies, and scale program execution.

USA-based roles only: The annual base salary for this role is between $171,000 USD and $248,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $147,000 CAD and $213,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.

Our approach to remote work

We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What we offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing

👶 Maternity and parental leave top-up programs

🩺 Competitive health benefits

🏝 Generous PTO policy

Growth and future

📈 RSU program for most employees

💸 Retirement matching program

🔑 Free 1Password account

Community

🤝 Paid volunteer days

🏆 Peer-to-peer recognition through Bonusly

🌎 Remote-first work environment

*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.