Senior Manager, Professional Services - EMEA

Chainguard is looking for a Senior Manager of Professional Services - EMEA to lead delivery for a portion of our Enterprise segment. In this role, you'll own the end-to-end customer journey across implementations, consulting engagements, and advisory services — ensuring customers successfully adopt Chainguard solutions and achieve measurable outcomes.

You'll lead and develop a team of Solutions Architects while driving delivery that is predictable, scalable, and consistently high quality. This is an operational leadership role that requires equal parts customer empathy, business acumen, and a bias toward execution.

What You'll Do

Delivery & Segment Ownership

Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment

Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs

Serve as the escalation point for complex or at-risk engagements

Team Leadership & Development

Lead, mentor, and grow a team of Solutions Architects

Set performance expectations, coach to them, and own career development and succession planning

Partner with PS leadership on hiring and capacity planning

Services Strategy & Operations

Standardize delivery methodologies, tools, and best practices

Improve operational processes for efficiency, scalability, and predictability

Cross-Functional Partnership

Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience

Support pre-sales on strategic or complex opportunities

Funnel customer feedback into product and services improvements

Partner with PS leadership to evolve services packaging and pricing

Customer Outcomes & Growth

Ensure customers achieve defined business outcomes through services engagements

Identify expansion opportunities in partnership with Sales and CS

Proactively manage escalations and capture customer insights to improve delivery

What We're Looking For

7+ years in Professional Services, Consulting, Customer Success, or a related field

2+ years of leadership experience managing delivery teams or PS operations for a customer segment

Technical background in cybersecurity, DevOps, software engineering, or a related domain

Strong project or program management capabilities

Experience working cross-functionally in a high-growth technology environment

Excellent communication skills — comfortable engaging both technical teams and executive stakeholders

Must be located in the United Kingdom