Senior Manager, International Fulfilment
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Overview
The Senior Manager, International Fulfillment owns the end-to-end performance of international fulfillment operations, ensuring operational excellence across D2C and B2B channels. This role moves beyond day-to-day warehouse management into strategic leadership—driving scalable processes, KPI excellence, cross-functional alignment, and long-term network optimization.
The Senior Manager builds high-performing teams, develops future leaders, and ensures fulfillment operations are commercially aligned, data-driven, and continuously improving.
Key Responsibilities
Strategic Fulfillment Leadership
Own fulfillment performance across all EMEA warehouse operations
Define and execute a 12–24 month fulfillment roadmap aligned with company growth strategy
Lead capacity planning, peak readiness strategy, and network scalability initiatives
Partner with Logistics and Supply Chain leadership to optimize end-to-end flow from production to customer
KPI Ownership & Performance Management
Establish and own a robust KPI framework (OTIF, order accuracy, despatch speed, inventory accuracy, cost per order, returns cycle time)
Drive data-led decision making and implement corrective action plans when performance gaps arise
Lead monthly business reviews with warehouse teams and 3PL partners
Translate operational metrics into executive-ready reporting
Team Leadership & Development
Lead, coach, and develop Fulfillment Managers and operational teams
Drive engagement initiatives to improve team eNPS and retention
Foster a culture of accountability, ownership, and continuous improvement
Operational Excellence & Process Optimization
Identify and implement workflow improvements to enhance efficiency, reduce cost, and improve customer experience
Standardize SOPs across sites to ensure scalable and repeatable processes
Lead continuous improvement initiatives using Lean principles and data insights.
Inventory & Returns Governance
Ensure accurate inventory management with real-time visibility and strong controls
Oversee cycle count programs and annual stock audits
Optimize returns processes to balance operational efficiency with customer satisfaction
Cross-Functional & Commercial Alignment
Partner closely with Logistics, E-commerce, Customer Service, Finance, and Sales to align operational execution with business priorities
Support product launches, peak events, and commercial campaigns with structured fulfillment readiness plans
Provide fulfillment expertise in strategic initiatives (e.g., system migrations, new 3PL selection, network changes)
What We’re Looking For
6+ years experience in fulfillment, warehouse management, or supply chain operations
Proven experience managing multi-site or 3PL warehouse environments
Strong analytical capability with advanced Excel and WMS expertise
Demonstrated success improving KPIs and reducing operational costs
Experience leading leaders (not just individual contributors)
Ability to operate both strategically and hands-on when required
Comfortable presenting operational performance at senior leadership level
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers