Senior Manager, Facilities and New Office Launch
Position Summary
Blackbird Health is looking to hire a Senior Manager, Facilities & New Office Launch to lead our physical footprint expansion across Pennsylvania, Virginia, New Jersey, Maryland and new 2027 markets. You will lead the end-to-end execution of new clinic openings, from site selection through post-launch stabilization, while directing regional facilities operations and building scalable systems to ensure every location is safe, welcoming, and operationally excellent. This is a hybrid position, with regular onsite travel to our clinic locations. Your home base should be in the Philadelphia metro area.
What makes you, you:
Proven Expansion Leader: 7+ years managing multi-site facilities, new store/clinic launches, or retail/healthcare operations expansion.
Cross-Functional Orchestrator: Skilled at aligning Real Estate, Talent Acquisition, Clinical Ops, IT, and Finance on fast-moving launch timelines.
Process Builder: Passionate about developing scalable playbooks, facilities SLAs, and preventative maintenance workflows.
Empowering People Manager: Experienced in hiring, coaching, and managing regional operational coordinators.
Agile Problem Solver: Proactively identifies site risks, vendor delays, and budget bottlenecks to keep launches on schedule.
How You’ll Make an Impact:
Drive End-to-End Clinic Launches: Own the cross-functional execution of new office openings from site selection through Day 1 patient readiness, establishing operational frameworks and leading post-launch reviews to continually refine Blackbird's expansion playbook.
Orchestrate Cross-Functional Partners: Collaborate closely with Real Estate, Talent Acquisition, Clinical Leadership, IT, Marketing, and Rev Cycle to align provider hiring, credentialing, patient scheduling, and site setup for on-time clinic launches.
Elevate Clinic & Facilities Operations: Direct ongoing facilities operations, preventative maintenance, safety standards, and clinic refreshes, establishing clear SLAs and vendor performance expectations across all established locations.
Lead Regional Teams & Support Scaling: Hire, coach, and manage a high-performing team of regional Facilities Coordinators while overseeing asset standards (FF&E, signage, supplies) and operational budgets to support long-term expansion.
The basics you’ll need:
7+ years of multi-site facilities, expansion, or healthcare operations experience.
Track record of successfully managing end-to-end new site launches and vendor contracts.
Experience directly managing and developing operational staff.
Willingness to travel regularly across regional clinic locations.
Nice to have:
Experience in healthcare or behavioral health clinic expansion.
Direct experience with commercial real estate leases, local permitting, or ADA compliance.
Benefits:
Medical, Dental & Vision coverage
401k (with a company match)
Generous paid time off
Opportunities for career growth
Diverse and experienced leadership team, supportive work culture
Salary Range
$105,000—$115,000 USD