Senior Manager, Customer Success Renewals (French speaker- 2year contract)
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The Senior Manager, Renewals and Customer Success is responsible for building, managing and leading a team of Renewals Sales Representatives and/or Associate Managers within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and consistently meeting or exceeding renewal quotas. In addition, this leader serves as a technology-focused sales professional who provides strategic business direction and technical vision across the region, and driving Veeam revenue through expert account planning, resource planning and allocation. The Senior Manager of Renewals Sales provides leadership to the team to encourage professional and personal growth of each team member while delivering positive results for the company. Success in the role requires an organized, team player, with the ability to manage multiple renewals sales campaigns simultaneously with a focus on ensuring that the value of Veeam solutions are understood by customers and partners
What You’ll Do
Leads a team of Renewals Sales Representatives and/or Associate Managers driving overachievement and goals with coaching, performance management, engagement, and career development
Coaches team members to improve their results
Nurtures a positive team environment, in alignment with Veeam's Core Values
Manages team performance against quotas and sales forecasts, executes operating plans, and ensures sales objectives are met
Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
Monitors daily activity of Renewals Sales Representatives, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)
Drives metrics regarding performance of renewal rates, prepaid maintenance, and upsell/cross-sell activities
Collaborates with field sales employees on territory division of labor and sales execution
Grows maintenance revenue through improving renewal practices
Proactively monitors pipeline of expiring contracts to forecast renewal closure
Handles customer and partner escalations
Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements
Leads by example and mentors Managers and/or Associate Managers through sharing best practices from personal experience in a management role
Building the Sales Team
Creating a Culture of Trust
Coaching the Sales Team, and/or Associate Managers that report to them
Aligning and Executing Sales Strategy
Delegation & Empowerment
Motivating the Sales Team
Guiding the Sales Transformation
Building Customer Relationships
Creating a Service Reputation
Recruitment and selection
Managing employee relations and difficult interactions
What You’ll Bring
Minimum of 3 years of sales management or supervisory experience preferred
Demonstrated experience in building, training, managing, developing, and getting results from an inside sales team
Skilled motivator with demonstrated ability to coach and develop sales staff to exceed targeted sales objectives and deliver high quality service to customers
Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter
Proven track record of driving high volume, transactional sales along with more complex enterprise sales
Ability to work well with all levels of people and teams in a matrix-organization structure, including to work with variety of leaders from different lines of business
Ability to adapt to changes in roles and responsibilities
Demonstrated negotiation skill
Demonstrated work ethic and teamwork
Advanced level of French and English
Bonus Skills
Communication skills; Active Listening Skills; Presentation Skills; Problem-solving skills
Telephone and internet based sales experience required
What You’ll Get
21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
Free access to Bookster library platform for borrowing your favorite books for free
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
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