Senior Manager, Client Strategy - Non-RTW/Accessories
About the role…
As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day-to-day account management and overall client satisfaction within our Non-RTW/Accessories pod. The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self-starters who act with limited guidance in a fast-paced environment.
Your Impact to The Role:
Create a relationship as a deeply trusted advisor with brand executives across the non-RTW/accessories sector
Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data-backed strategic recommendations
Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
Identify and create solutions for day-to-day issues impacting business across multiple accounts
Deliver timely, accurate, and professional support to accounts — timeliness is key
Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team
You Are Energized By:
Building trusted relationships with senior marketing leaders at leading brands
Translating complex data into clear, strategic narratives that drive investment decisions
Managing high-impact, high-visibility accounts where execution and strategy must both be exceptional
Navigating ambiguity and solving nuanced business challenges
Elevating the sophistication of affiliate and creator programs
Coaching and leveling up teammates around you
What We Are Looking For:
6+ years of experience in account management, with experience working with large non-ready to wear accounts (accessories, shoes, intimates, swimwear, etc.)
Demonstrated experience managing enterprise or highly complex brand relationships
Proven track record of driving retention, expansion, upsell, and long-term account growth across strategic customer accounts
Experience engaging executive stakeholders and influencing decision-making
Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment
Strong analytical instincts with the ability to turn performance data into strategic insight
Exceptional communication and executive presence
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required
Bonus Points:
Deep passion and understanding of the creator economy
Experience in SaaS Customer Success with a track record of exceeding client expectations
Familiarity with affiliate marketing platforms and performance marketing
Experience working in a startup environment
NYC-preferred
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
New York Pay Range
$135,000—$150,000 USD