Senior Implementation Project Manager
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
The Opportunity
As a Senior Implementation Project Manager, you will drive enterprise SaaS implementations, guiding custom manufacturers through complex digital transformations. You will act as a consultative partner, aligning customer business operations with platform capabilities while navigating change management.
In this role, you will lead cross-functional engagements across customer stakeholders, executive sponsors, and internal engineering teams. By balancing tactical project execution with strategic product expertise, you will ensure seamless software adoption and accelerate long-term customer value.
Key Responsibilities
Lead executive status reviews, strategic meetings, and real-time issue resolution across customer and internal teams.
Balance implementation timelines, resource allocation, scope, and budget with precision.
Lead engaging end-user training programs and interactive workshops for enterprise customer teams to drive platform adoption and user proficiency
Address scope creep directly while establishing clear customer boundaries and accommodating critical business shifts.
Translate complex customer business requirements into optimal platform configurations that drive long-term value.
Assess project health metrics continuously to identify delivery risks early and execute mitigation strategies.
Identify operational gaps within the deployment lifecycle and create scalable workflow enhancements.
Qualifications & Experience
Core Requirements
Demonstrated track record of leading enterprise software deployments in customer-facing SaaS environments
Proven ability to build trust and navigate change management with executive sponsors and cross-functional teams.
Capability to master complex software features quickly and translate customer business logic into technical configurations.
Demonstrated mastery in managing multi-stream project timelines, risk frameworks, and budgets.
Based in Boston, MA (3 days/week on-site) with willingness to travel to customer sites 1–3 times per month.
Preferred Qualifications
Prior experience with manufacturing operations, OEMs, supply chain management, or ERP/software integrations.
Exposure to Lean Six Sigma methodologies or designing enterprise-level training programs.
Salary range: $120,000-$160,000