Senior Growth Operations Specialist, Commercial

As a Senior Growth Operations Specialist, Commercial, you will be tasked with building and running the operational engine behind our lifecycle and expansion campaigns across the Enterprise and Scale customer segments. Where the Growth Program Manager designs the strategy, you make it run, owning the data, tooling, workflows, and reporting that turn campaign concepts into reliably executed, measurable motions, and forming the operational backbone that protects and grows our quarterly Net Revenue Retention (NRR) target of $30M or more. You will partner directly with the Growth Program Manager to translate high-level playbooks into repeatable, instrumented, QA'd campaigns, keeping the growth machine accurate, on-time, and measurable.

What Will You Do?

Primary responsibilities include:

Build and maintain the campaign operations infrastructure, including audience segmentation, list management, suppression rules, and trigger logic, across the full customer lifecycle.

Configure, deploy, and QA milestone-driven automated and semi-automated campaigns so they fire on the right accounts at the right time; run pre-launch QA on audiences, links, timing, and routing to protect deliverability and the customer experience.

Own the marketing automation and customer success tooling stack: journey setup, sequence deployment, and Customer Success Qualified Lead (CSQL) routing so triggered leads reach the right CSM automatically.

Instrument campaigns end to end so every send, click, conversion, and expansion signal is tracked, attributable, and tied back to NRR contribution.

Build and maintain dashboards for campaign performance, pipeline health, and program ROI so Sales GTM, Marketing Ops, and the Head of Growth can see exactly where the funnel is healthy or stalling.

Operationalize the handoffs between CSMs, the Renewals team, and Sales GTM, turning "when a campaign triggers, do X" logic into enforced, documented workflows with the right context and templates in place.

Manage data pipelines and data hygiene across customer success and marketing automation platforms (Salesforce), keeping account, health-score, and lifecycle data clean and in sync.

Document processes, build runbooks, and standardize repeatable playbooks so campaigns can scale across Enterprise and Scale without breaking.

Troubleshoot integration, data-flow, and automation issues, and partner with Marketing Operations and CS Communication teams to identify where automation can further support the Enterprise and Scale motions.

Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

3 to 5 years of experience in Marketing Operations, Growth Operations, Customer Success Operations, or Lifecycle Operations in B2B SaaS. Experience supporting Enterprise or Mid-Market/Scale segments is highly preferred.

Hands-on configuration experience with customer success and marketing automation platforms (e.g., Gainsight, Totango, HubSpot, Salesforce), building journeys, triggers, routing, and reporting rather than only using the tools.

Strong data fluency, with comfort across dashboards, attribution logic, and light data modeling (advanced spreadsheets and/or basic SQL), and the ability to turn campaign performance into clear, decision-ready reporting.

A process-first mindset, able to take an ambiguous campaign idea and turn it into a documented, repeatable, and scalable workflow with the handoffs, guardrails, and QA baked in.

Meticulous attention to detail and QA discipline, catching the broken token, the wrong audience, and the misfiring trigger before a customer ever does.

Comfort operating as the operational backbone, taking pride in making other people's strategies execute flawlessly rather than being the front-facing strategist.

Highly organized, with a proven track record of managing multiple multi-stakeholder workflows simultaneously without letting details slip through the cracks.

Ability to prioritize and work independently in a fast-paced environment.

Experience in the IT or cybersecurity industry, in a hyper-growth start-up environment, or in a SaaS provisioning/onboarding operations role is preferred.

Platform administration or configuration certifications (e.g., Salesforce, Gainsight, HubSpot), or direct experience building attribution, reporting, or automation infrastructure for lifecycle or expansion programs against Enterprise or Mid-Market/Scale accounts, is preferred.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

Restricted Stock Units (RSUs)

Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

Competitive leave benefits

Gender-neutral parental leave

Insurance & Financial Security

Private medical, dental, and vision insurance

Work Perks & Flexibility

Global home office allowance

Internet or mobile phone allowance

Hybrid work model with flexible hours

Wellness & Lifestyle

Wellness programs

Growth & Community

In-office lunch program