Senior Enterprise Solutions Engineer
Smartsheet is looking for a Senior Enterprise Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a force multiplier within the Solutions Engineering organisation that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
This role is part of the Go-To-Market team reporting into the Director, Solutions Engineering APJ based in Sydney, Australia.
You Will:
Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers
Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth
Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors
Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives
Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members
Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps
Consult and collaborate on strategic programs within the Solutions Engineering department
Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert
Periodically travel to customer sites and industry events as a technical subject matter expert
You Have:
8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry
Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM
Strong technical skills and comfort working in ambiguous and high-pressure situations
Experience taking a consultative approach to problem solving and positioning solutions
Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences
Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey
Relentless curiosity and a commitment to excellence