Senior Director, Program Delivery

Position Overview

We are seeking a Senior Director, Program Delivery & Governance to join our Program Management Office (PMO) and lead end-to-end service readiness and delivery execution across strategic telecommunications partner programs. This role is responsible for establishing delivery priorities, overseeing governance processes, and driving successful program execution from initial planning through commercial launch and operational readiness.

As a senior leader, you will own the governance framework that guides multiple concurrent programs, ensuring alignment across business, engineering, operations, and external partner organizations. You will oversee a team of program managers responsible for executing complex deployment initiatives while maintaining accountability for program outcomes, risk management, executive reporting, and delivery excellence.

The ideal candidate combines strong telecommunications experience, program leadership expertise, and the ability to influence cross-functional teams in a fast-paced, highly technical environment. Success in this role requires strategic thinking, executive communication skills, operational discipline, and the ability to drive alignment across diverse stakeholder groups.

Key Responsibilities

Establish the vision, priorities, and sequencing across multiple telecommunications partner programs

Align delivery plans with commercial commitments, technical readiness milestones, and strategic business objectives

Evaluate competing priorities and drive decisions regarding resource allocation, scheduling, and program execution

Approve program baselines, delivery plans, mitigation strategies, and recovery plans

Own and continuously improve the program governance framework, decision-making processes, review cadence, and accountability structures

Chair lifecycle reviews, readiness assessments, and executive governance meetings

Establish standards for risk management, issue resolution, dependency tracking, escalation procedures, and change control

Ensure functional teams maintain ownership of commitments, milestones, deliverables, and readiness requirements

Hold cross-functional teams accountable for program outcomes and drive corrective action plans when milestones are at risk

Maintain executive-level visibility into program status, risks, dependencies, and key decisions

Lead end-to-end delivery planning and execution across multiple regions and partner programs

Coordinate integrated planning activities involving deployment, activation, integration, testing, launch readiness, and operational handoff

Support partner-facing leadership teams by providing program recommendations, readiness assessments, and delivery status updates

Build, mentor, and develop a high-performing team of program management professionals

Establish clear performance expectations, development plans, and growth opportunities for program management staff

Support workforce planning, resource allocation, and organizational scaling initiatives

Collaborate closely with partnership leaders, technical teams, operational stakeholders, and external partners to ensure program success

Drive structured change control processes and governance reviews for evolving program requirements

Lead continuous improvement initiatives focused on delivery excellence, operational efficiency, and process standardization

Sponsor automation, reporting enhancements, and digital tools that improve program visibility and decision-making

Define and monitor key performance indicators related to delivery timelines, launch readiness, stakeholder satisfaction, and operational outcomes

Qualifications

Education:

Bachelor's degree in Engineering, Telecommunications, Business Administration, Program Management, or a related field

MBA or Master's degree in Engineering, Telecommunications, Systems Management, Business Administration, or a related discipline preferred

Experience:

Minimum 15 years of experience in telecommunications program delivery, network deployment, service delivery, professional services, or large-scale technical program management

Minimum 7 years of leadership experience managing program management, project management, or delivery organizations

Proven track record leading large-scale, multi-stakeholder telecommunications deployment or service launch initiatives

Experience managing strategic programs involving external partners, vendors, and executive-level stakeholders

Experience establishing governance processes, delivery frameworks, and organizational operating models

Experience leading geographically distributed teams and coordinating global program execution

Preferred Qualifications:

Experience supporting satellite communications, direct-to-device services, or next-generation telecommunications platforms

Leadership experience with major telecommunications operators, network infrastructure providers, systems integrators, or technology vendors

Experience building or scaling a Program Management Office (PMO) within a high-growth organization

Experience managing international programs across multiple regulatory, operational, and commercial environments

Familiarity with non-terrestrial network concepts and advanced telecommunications architectures

Experience supporting field trials, launch readiness programs, beta deployments, and commercial service activations

PMP, PgMP, SAFe, or other related project and program management certifications

Soft Skills:

Strong executive presence and leadership capabilities

Exceptional communication and presentation skills

Proven ability to influence and align cross-functional stakeholders at all organizational levels

Strong strategic planning and decision-making abilities

Excellent stakeholder management and relationship-building skills

Ability to hold teams accountable while fostering collaboration and trust

Strong negotiation, conflict resolution, and problem-solving skills

Ability to manage ambiguity and lead through organizational change

Demonstrated success developing, mentoring, and retaining high-performing teams

Clear and decisive communication, particularly in high-pressure or time-sensitive situations

Technology Stack:

Microsoft Project

Smartsheet

Jira

Confluence

Portfolio and program management platforms

Executive reporting and dashboard tools

Business intelligence and data visualization platforms

Workflow automation and collaboration solutions

Delivery analytics and performance reporting systems

Microsoft Office Suite

Physical Requirements

Ability to work in a standard office environment and use a computer for extended periods

Ability to participate in executive reviews, program governance meetings, and cross-functional collaboration sessions

Ability to travel approximately 20% as business needs require

Ability to work in operational, technical, and deployment environments as needed

Ability to coordinate activities across multiple time zones and international regions

Ability to review program documentation, readiness reports, risk assessments, and executive-level presentations

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.