Senior Customer Success Manager

Job Description

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.

Responsibilities

Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices

Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services

Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base

Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions

Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform

Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

Required Skills

A deep understanding and passion for email/SMS/Push Notifications/Website personalization

5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager

Comfort working in highly flexible, entrepreneurial environment

Proven success working in cross functional teams

Strong ability to establish priorities and make decisions

Strong project planning and management skills

Outstanding oral and written communication and presentation skills

Strong team building and interpersonal skills

Undergraduate degree in business, marketing or related field

Some travel required (less than 20%)

Fluency in Dutch and English is required

Offer

An interesting job in a fast growing company

Chance to work with global teams and brands, with international travel

The opportunity of learning in a stimulating environment

Competitive salary and benefits based on your experience

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

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