Senior Customer Engineer - ANZ
About the Customer Engineering Team
Mixpanel’s Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value.
You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.
About the Role
Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives.
In your first month, you’ll become a Mixpanel expert—both in features and functionality as well as implementation. You’ll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel’s internal systems and tools.
Within your first three months, you’ll be directly involved in deal cycles with Account Executives across the ANZ region. You’ll lead the technical qualification for customer use cases and deliver customised demos for prospects and existing customers, working directly with leadership at the prospect’s organisation to understand business challenges that can be solved through an analytics platform.
You’ll also work with the prospect’s business and technical teams to scope and execute proof-of-concept projects to establish Mixpanel’s value—including consulting on data ingestion methods, overall architecture, success criteria, and rollout strategies for analytics tools across an organisation.
Responsibilities
Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes
Communicate and consult effectively at all levels of the customer’s organisation to earn trust and influence buying decisions
Bridge the technical-business gap—working with senior stakeholders to define success for proofs-of-concept and ensuring successful execution and outcomes
Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects
Partner with Account Executives to drive revenue growth across ANZ, serving as the key technical contact for customers
Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results
Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business across Australia and New Zealand
Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and sharing it with the Product team
We’re Looking For Someone Who Has
The ability to communicate with stakeholders at all levels—from discussing APIs with developers to organisational efficiency with CIOs
A demonstrated track record of qualifying and selling technical solutions to executive stakeholders in the Australian market
6+ years of experience in a Software-as-a-Service Sales Engineering or related role
Experience in data querying, modelling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools
Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks)
A successful record of experience in sales engineering, consulting, or technical project management
Excellent written, analytical, communication, and presentation skills
Strong process and project delivery discipline
Proficiency with AI tools such as Claude, Claude Code, Gemini
The ability to travel within the ANZ region and occasionally across APJ
Bonus Points For
Experience with value engineering frameworks: translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs.
Experience working with Australian enterprise or mid-market technology companies
Familiarity with the ANZ partner, system integrator, or channel ecosystem
Exposure to product-led growth (PLG) environments and sales-assisted conversion motions
Background in high-growth SaaS environments (Series B–E or beyond)
Experience across broader APJ markets such as New Zealand, Singapore, or Japan
#LI-Hybrid
Compensation
The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.
Our salary ranges are determined by role and level and are benchmarked to data released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.
Pay Range
$209,000—$246,170 AUD