Senior Communications Manager
ABOUT THE ROLE
The Senior Communications Manager is a critical individual contributor role reporting to the Head of Communications. Part relationship-builder, part storyteller, part PR tactician, your job is to tell our story, and make sure the world's top business and tech journalists, podcasters, and conference organizers think of Cresta first.
You'll drive earned media day to day: creating and nurturing reporter relationships, deepening our thought leadership profile, and turning Cresta's momentum into coverage that builds our brand and helps to grow the business.
Partnering closely with the Head of Communications, you’ll play a key role in PR strategy and execution. You’ll spot stories and moments where Cresta's story deserves to be told and make sure that it is. You’ll perform media outreach, draft press releases and other materials that carry our message, prep executives for interviews, and work on high-priority announcements, milestones, speaking opportunities, and award submissions.
This role is for someone who has built meaningful media relationships, operated inside a fast-growing tech company, and knows how to tell a great story. If you are excited to play a role in building the leader in customer experience AI, and have the instincts and the drive to help Cresta break through the noise, we want to talk to you.
This role is based in San Francisco, London, or New York, and requires in-office presence.
RESPONSIBILITIES
Build and deepen relationships with top-tier business and tech journalists, editors, and podcasters
Drive earned media strategy for major announcements, including corporate news, partnerships, product milestones, and industry leadership moments
Prepare executives and subject matter experts for media and speaking engagements.
Partner cross-functionally with Marketing, Legal, HR, Product, and more to align communications with business objectives
Drive thought leadership that elevates Cresta
Spot emerging narratives in AI/CX/enterprise tech early and identify thought leadership and commentary opportunities
Draft communications materials, including press releases, presentations, blog posts, and social copy
Identify and secure meaningful industry awards and speaking opportunities
QUALIFICATIONS
6+ years of progressive communications experience, with significant time in corporate communications roles at high-growth B2B AI/technology companies
Exceptional written and verbal communications skills: you are among the sharpest writers in any room, with the ability to adapt voice across audiences and formats
Sharp instincts for messaging and narrative: you know how to find the story inside any business update
Established relationships with journalists, editors, and podcasters covering enterprise tech and AI
Outstanding media skills: you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging media
Strong project management skills; able to manage multiple high-priority workstreams simultaneously without sacrificing quality
Track record of partnering effectively with leaders across departments on high-priority initiatives
Comfort executing on a high volume of projects without a large supporting team
Preferred Qualifications
Experience building narratives for a company transitioning from challenger to category leader
Experience in customer experience technology or CX AI
PERKS & BENEFITS
Medical, dental, and vision plans that are designed to fit you and your family’s needs.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Monthly gym & phone allowance
Work from home office stipend to help you succeed in a remote environment.
Lunches and dinners included for in-office employees via DoorDash
Salary Range: $150K to $190K + equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai