Senior Business Analyst

N-iX is looking for a skilled Senior Business Analyst to join the team.

About the project:

Our customer is a full quote-to-cash ERP/PSA used by field service companies (system integrators) that install and maintain physical equipment - AV systems, security cameras, fire alarms, HVAC. The platform covers:

Sales: opportunities, quoting, ordering

Projects: project management, resource scheduling

Service: dispatch, ticketing, field technician management

Finance: accounting, GL, invoicing, purchasing (the financial core is central to everything)

Reporting: data sources, dashboards, report builder

Mobile app: native iOS and Android for field technicians (dispatch, tasks, timesheets, scheduling, offline sync)

All modules feed into a single financial core. The platform is sold as an all-or-nothing product today - no modular subscriptions.

Responsibilities:

Requirements elicitation - interviews, workshops, stakeholder sessions, effectively managing multiple approval layers and iterations.

Critical analysis - identifying gaps, conflicts, and edge cases in stated needs

Specification writing - user stories with clear acceptance criteria and DoD, specs written against the variability surface

Create process diagrams using BPMN or other modeling tools when necessary.

Scope management - tracing every change into WBS and estimate impact

Facilitate workshops, meetings, and requirement clarification sessions. Proactively build trust, manage conflicts within cross-functional teams, handle unavailable or demanding stakeholders, and drive prioritization.

Documentation - process flows, data models, living specifications

Stakeholder communication - acting as the bridge between business and delivery

Backlog prioritization - collaborating with the PO/PM

Delivery support - resolving ambiguity for the team during development

Acceptance validation - verifying delivered functionality against requirements, alongside QA

Requirements:

5+ years of commercial experience as a System/Business Analyst, demonstrating a clear Senior-level proficiency

Strong analytical, critical thinking, and systemic problem-solving skills.

Proven track record in the development and deployment of WEB and Mobile products

Proven track record of writing and structuring requirements from scratch, with the ability to navigate ambiguity when documentation is missing.

Practical experience working in vendor-driven environments with complex stakeholder structures and iterative approval loops.

Ability to lead and monitor tasks from the initial requirement phase through to final product launch.

Hands-on experience with BPMN and UML notations to map business processes and identify bottlenecks

Practical experience in REST API design and a solid understanding of microservices architecture

Experience working closely with UI/UX designers, Backend/Frontend developers, QA, and DevOps engineers

Experience working with non-functional requirements (scalability, security, performance)

Excellent communication skills, including presentation and knowledge sharing experience