Senior Accounts Receivable Analyst
We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for managing a book of business and addressing internal and external concerns via email and Zendesk. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes.
Senior Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Manage the accounts receivable collections process for assigned book of business
Analyze customer payment patterns and aging reports to identify trends and potential issues
Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
Manage incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections
Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
Help customers understand their bills, which vary with usage and plan type
Assist with external audit, compliance and special projects as necessary
Provide guidance and mentorship to junior members of the accounts receivable team.
Who You Are:
Bachelor's degree in accounting or equivalent required
5+ years of full cycle Accounts Receivable / Billing Operations experience
Proficiency in Microsoft Excel required
Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
Attention to detail and high level of accuracy
Excellent communication skills, both written and verbal; position is highly visible in the company
Experience in Salesforce, NetSuite and Tableau a plus
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
High income earning opportunities based on self performance
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Continuous professional development, training, and career pathing
Intra-departmental mentor and buddy program for in-house networking
An inclusive company culture, opportunity to join our Community Guilds
Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$81,000—$109,000 USD