Salesforce Solution Architect, Service Cloud Voice

NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!

YOU'LL HAVE THE OPPORTUNITY TO:

Facilitate business process reviews to identify customer requirements and processes

Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development

Configure Salesforce Service Cloud Voice and Amazon Connect solutions

Develop technical requirements and specifications for customers and the technical delivery team

Drive best practice contact center design into each and every aspect of solution delivery

Effectively manage aspects of projects and customer communications

Deliver customer end user training and documentation

Oversee and be accountable for the successful completion of all aspects of assigned projects

Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management

Lead vision and strategy discussions with contact center and customer service leadership and management

Architect and build best-in-class implementations of Service Cloud

Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)

Understand and leverage Salesforce Platform to implement scalable solutions

Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Acquire new technical expertise and understanding of latest Salesforce features and major launches

Understanding of contact center routing strategies in Salesforce and Amazon Connect

REQUIRED QUALIFICATIONS:

3-5+ years project experience in a hands-on position

3+ years of experience with Salesforce in a development or configuration capacity

Understanding of customer service and contact center operations with experience solving Complex Use Cases

Solid understanding of Salesforce Platform and its architecture

Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce

Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance

Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

PREFERRED SKILLS:

Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud

Detail-oriented and a strong team player with great communication skills

Keep an open mind and must be flexible to change

NICE TO HAVES:

Contact Center architecture knowledge

Working knowledge of voip communication protocols like SIP, WebRTC

Experience building contact centers based on Amazon Connect Contact Center solution

Experience with Workforce Management solutions

Experience working with outbound dialers, campaign management

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 - $266,300 USD

Cleveland Annual Salary Range

$87,400 - $213,000 USD

Colorado Annual Salary Range

$94,400 - $230,000 USD

District of Columbia Annual Salary Range

$100,500 - $245,000 USD

Illinois Annual Salary Range

$87,400 - $230,000 USD

Maryland Annual Salary Range

$94,400 - $230,000 USD

Massachusetts Annual Salary Range

$94,400 - $245,000 USD

Minnesota Annual Salary Range

$94,400 - $230,000 USD

New York / New Jersey Annual Salary Range

$87,400 - $266,300 USD

Washington Annual Salary Range

$100,500 - $245,000 USD

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