Salesforce Engagement Manager

AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO:

Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients

Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint

Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation

Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans

Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding

In collaboration with Neuraflash, Part of Accenture's operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks

Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets

Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale

Travel up to 25% for customer projects and company events

QUALIFICATIONS:

​​10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives

5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment

5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services

Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems

Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders

Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness

Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences

Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions

Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations

Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings

PREFERRED SKILLS:

Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology

Outstanding verbal and written communication skills to audiences of all levels including client-facing skills

Eager to embrace challenging situations and enjoys solving complex problems

Proven ability to work cross-functionally

Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies

Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions

Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap

Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers

Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems