Sales Team Lead (Member Success)

About the role:

We are looking for an experienced and performance driven Telesales Team leader to lead, coach and manage telesales team in Delhi, India. The ideal candidate will play a key role in driving sales within our Insurance product vertical, improving conversion rates and ensuring consistent improvement of the team and high quality customer experience, while identifying lead funnels & opportunities for process optimisation.

What you will do:

Lead and Manage a telesales team based in Delhi NCR, to consistently deliver and exceed sales targets and KPI’s.

Monitor Daily performance, call metrics and assigned KPI’s

Monitor calls and provide real time feedback to maintain performance of the team

Provide daily and weekly performance feedback and 1:1 to support the team members

Encourage team to meet and exceed their targets through contests, incentives and positive reinforcement

Handle escalations and support team with complex queries and sales objections

Prepare and share performance reports - daily, weekly and monthly with insights and suggestion with the stakeholders

Assist in recruiting, training and onboarding new team members

Collaborate with cross functional teams to close the feedback and engage for new requests (Campaigns, Product, Business Intelligence and Support)

Ensure that the team is meeting the compliance requirements (Scripts, Regulations and Quality Standards)

Stay ahead with competitor analysis

What you will need:

Minimum 3 years of experience as a Team Leader or a Team Manager managing Telesales Team for international clients (UK and Fintech/Banking experience would be a plus)

Strong knowledge of outbound sales techniques, objection handling and data analysis

Excellent communication, interpersonal, sales and coaching skills

Result oriented with a strong track record of meeting and exceeding sales targets

Familiarity with CRM’s, dialers and call monitoring tools

Ability to work in dynamic, fast-paced and target driven environment

Self starter and highly motivated

Experience with Insurance is considered an advantage

Key Performance Indicators

Daily/Monthly Sales Target

Call Quality Score

Conversion Rates

Call Metrics (AHT, ATT, Occupancy)

Attendance and Adherence

Agent Retention and engagement

WHAT YOU WILL GET IN RETURN

Competitive salary

Self & Family Health Insurance

Term & Life Insurance

OPD Benefits

Mental wellbeing through Plumm

Learning & Development Budget

WFH Setup allowance

24 days Annual leaves

Family & Friendly Leaves

WOO policy allows remote work for up to 90 days a year