Sales Engineer, SMB
Socket is looking for a Sales Engineer to support our SMB Clients. In this role you will be at the nexus between our customers and our engineering, product, and design teams. You'll work cross-functionally in order to provide technical education, guidance, and support in a pre-sales capacity.
What You’ll Do:
- Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
- Craft technical content to guide customers in implementing specific use cases or extending our solution.
- Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
- Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
- Provide guidance on integrating solutions into the customer's existing infrastructure.
- Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
- Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
- Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.
What You'll Bring
- Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc
- Hands-on experience working in customer facing roles.
- Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.
- Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
- Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
- Ability and desire to learn new tools and technologies.
- Familiarity with web APIs, SDKs, and other technical frameworks is a plus.
- Must be able to read/write basic scripts in languages Python, JS, or Golang.
- Knowledge of common source control managers such as gitlab or bitbucket.
Nice to Haves:
- CS degree or equivalent industry experience.
- Experience with open source, vulnerability management / SCA
- Hands on experience working with medium to large customers up to 1000 employees.
- Relevant security domain experience and familiarity with vulnerability management SCA tools.
- Experience with AI and Large Language Models (LLM)
Our Interview Process
1. Phone Screen with our Talent Team
2. Virtual f2f with the Hiring Manager
3. Virtual f2f with a few members of the team
4. Presentation
5. Call with our VP of Customer Engineering
6. Final call with our Founder
7. References
8. Offer