SaaS Implementation Specialist (SaaS Experience Required)

Internal title for this role is Business Solutions Analyst I (SaaS)

Please note travel is up to 90%

SaaS implementation experience is required.

Roles & Responsibilities:

Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.

Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.

Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.

Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.

Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.

Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.

Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.

Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.

Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.

Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.

Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.

All other duties as assigned.

Qualifications & Educational Requirements

Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.

A Bachelor's degree in business or related field is highly preferred.

Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.

Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.

Experience working in an early-stage startup environment is a plus

Exceptional written and verbal communication skills, interacting with all levels of stakeholders

Established ability to articulate technical jargon into consumable levels of understanding for adult learners

Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams

3+ years in Project Management or Project Lead role is preferred

Travel (flying) is up to 90%

US Employment Visa Sponsorship

Please note that visa sponsorship is not available for this position

Travel

This is a remote role Candidates must travel up to 90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation.

Perks and Benefits

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Great benefits including unlimited PTO, parental leave and free snacks and beverages

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home-grown and built ground-up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.  In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range

$76,900—$128,000 USD