Rwanda AFM Field

Role: AFM Field

Overview: The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The AFM will provide support to manage the Field Officers (FOs) and will own day-to-day management of the teams, including: daily work planning and team management, tracking team and individual performance; achieving targets; coaching Field Officers; and identifying opportunities for risk mitigation and process improvement. The AFM will serve as the key “eyes and ears” resource on the ground for the Field Manager and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The AFM will support the FM and PM in compiling analytical reports as requested. From time to time, the AFM will stand in for other AFMs when needed. The role will reward exceptional personnel management, organizational and analytical skills, excellent written skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.

Responsibilities:

Field management and Quality control

Coordinate team approach for village surveys to maximize efficiency and productivity.

Track FO productivity & quality of service, including reviewing operational reports; discussing team and individual performance on a regular basis with other AFMs and FM; owning course correction if metrics are slipping.

Keep senior management informed of key risks to work plan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)

Meet with FM at least once per month to discuss any adjustments to work plans

Over time, reduce dependence on senior management and create more leverage for the FM through capacity-building and delegation.

Vision and Critical Thinking

Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, slow-downs from pilots, etc.).

Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the FM/PM

Field Officer management and development

Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g. ambiguity around potential impostor)

Exercise judgment and escalate recurring issues or questions to the FM.

Coach FOs who are underperforming and provide disciplinary measures when necessary

Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives

Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training

Conduct regular performance check-ins with direct reports and quarterly performance reviews

Data and Analysis:

The AFM will be expected to be comfortable using data to track performance, and inform decision-making, and to quickly build expertise within GD’s standard beneficiary data management and survey tools.

Support survey creation and updates for new and existing projects

Guide and support reports on data inquiries, skill development, and data analysis

Work effectively with GD’s global data team (framing needs and expectations, and holding self and others accountable to agreed timelines)

Support to FM and PM

Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)

Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives

Administration

Ensure all allowance requests and spent allowance requests are submitted correctly and promptly

Ensure timesheets are accurately submitted in a timely fashion

Process leave requests so as not to conflict with work planning and operations

Resolve miscellaneous equipment requests

Communication:

Meet the GD “bar” for online communication responsiveness (slack, email, phone)

Present effectively to the management team (focusing on key insights, etc.)

Communicate concisely and clearly as needed across a variety of forms (written, presenting, verbal)

Other

Provide initial training to newly hired FOs and on-going professional development to staff.

Assist with response to crisis events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)

Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives.

Qualifications

Bachelor’s degree in a relevant professional field

Previous experience in a management position is an asset

Working proficiency in English and Kinyarwanda with excellent communication skills

Ability to solve complex operational challenges in the field

Positive attitude, strong work ethic, and team-player mentality

Strong interest in being the engine of the day-to-day field work

Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks

Strong relationship building skills and the ability to represent the organization effectively to external parties

Analytical and technical skills, including intermediate proficiency with Microsoft Excel

Alignment with GiveDirectly core values and commitment to advancing GD’s mission