Robotics Field Service Technician

About the team:

The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications.

About the role:

As a Robotics Field Service Technician, you are a hands-on member of Formic’s Fleet Operations team. Working closely with Engineering and senior field staff, you will execute preventive maintenance, carry out directed corrective repairs, and represent Formic directly within customer facilities.

This is a hands-on, safety-focused role in uptime-critical environments. Success requires disciplined execution of established procedures, calm work during production interruptions, and clear documentation. Your work directly supports fleet performance, customer satisfaction, and long-term system reliability.

In this role you will:

Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures

Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians

Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to engineering

Provide hands-on technical support to customer operators and maintenance teams

Log service activity, asset updates, and spare part requirements in CMMS systems

Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders

Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering

Document service work and follow-up actions with clarity and precision

Flag recurring issues or failure patterns to engineering for further investigation

Build professional, trusted relationships with plant managers and site personnel

Operate with strict adherence to safety standards, including LOTO and industrial compliance

Support RCA sessions, audits, and continuous improvement initiatives as directed

Continuously build technical skills across robotics, controls, networking, and industrial systems

What makes you a great fit:

2+ years of hands-on field service or maintenance experience supporting robotic or industrial automation systems

Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems

Ability to read electrical schematics, wiring diagrams, and pneumatic drawings

Experience using CMMS platforms to track and report maintenance activity

Comfortable with local travel up to 80% and overnight travel up to 50%

Clear written and verbal communicator capable of producing structured service documentation

Demonstrated commitment to safety and disciplined, checklist-driven field execution

Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight

Bonus points if you have:

Experience working hands-on with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots (e.g. maintenance, troubleshooting, basic programming)

Familiarity with palletizing, case packing, pick-and-place, or conveyor systems

Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments

Prior customer-facing field experience

Spanish language proficiency

Our Total Rewards:

At Formic, we believe people do their best work when they feel supported both professionally and personally. That’s why we offer a comprehensive benefits and perks package for full-time, U.S.-based team members, including:

Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors

Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles

Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available

Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid

Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most

Paid Parental Leave Program: Up to 12 weeks of paid parental leave

Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan

Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup

Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses

Paid Time Off: Take the time you need, when you need it. 15 days of paid time off, in addition to company holidays

Compensation Philosophy

Formic’s pay and equity packages are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a meaningful part of our mutual investment: when Formic succeeds, so do you.

This role is paid hourly with a posted range of $29–$32 per hour. Based on the nature of field service work - which consistently runs approximately 50+ hours per week including travel, site activity, and documentation - total annualized earnings typically range from $71,500 - $91,500, depending on experience, hourly rate, and actual hours worked. Overtime is paid in accordance with applicable federal and state law for all hours worked over 40 in a workweek.

Hourly Rate:

$29—$32 USD