Robotics Field Service Engineer - Regional Lead

About the team:

The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications.

About the role:

As Regional Lead Field Service Engineer you will provide advanced technical support for Formic’s deployed robotic systems while serving as a regional technical leader for field service operations. You will handle complex troubleshooting, support critical customer issues, and mentor other engineers in the field to ensure consistent service quality and system reliability.

This role combines deep hands-on technical work with leadership responsibilities, requiring strong diagnostic skills, operational judgment, and the ability to guide others during high-impact service situations.

In this role you will:

Perform advanced preventative, corrective, and predictive maintenance on robotic manufacturing cells

Lead resolution of complex or high-impact service issues, including customer production down events

Serve as the primary escalation point for technical issues within your region

Provide on-site technical leadership during critical production interruptions

Support regional coverage planning and flexible scheduling based on service demand

Mentor and support 2–4 Field Service Engineers through hands-on coaching and technical guidance

Validate work quality, reinforce safety standards, and ensure consistent service execution

Monitor system performance remotely using Formic dashboards and monitoring tools

Ensure accurate service documentation, including root cause analysis and follow-up actions

Identify recurring failure patterns and escalate systemic issues for fleet-wide improvement

Build trusted relationships with customer site leaders and represent Formic professionally on-site

Share field learnings and best practices to improve uptime, reliability, and service quality

Support onboarding and technical development of new Field Service Engineers

What makes you a great fit:

5+ years of hands-on field service experience supporting robotics or industrial automation systems

Advanced technical proficiency across mechanical, electrical, controls, and robotic systems

Experience supporting industrial robots from one or more major manufacturers (e.g., FANUC, ABB, KUKA, Yaskawa, Universal Robots)

Proven ability to independently diagnose and resolve complex system-level failures

Demonstrated experience mentoring, coaching, or leading other engineers in the field

Strong communication skills and composure in customer-facing environments

Ability to balance hands-on technical work with team coordination responsibilities

Willingness to travel approximately 50% within the United States

Our Total Rewards:

At Formic, we believe people do their best work when they feel supported both professionally and personally. That’s why we offer a comprehensive benefits and perks package for full-time, U.S.-based team members, including:

Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors

Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles

Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available

Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid

Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most

Paid Parental Leave Program: Up to 12 weeks of paid parental leave

Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan

Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup

Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses

Paid Time Off: Take the time you need, when you need it. 15 days of paid time off, in addition to company holidays

Compensation Philosophy

Formic’s pay and equity packages are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a meaningful part of our mutual investment: when Formic succeeds, so do you.

This role is paid hourly with a posted range of $29–$44 per hour. Based on the nature of field service work - which consistently runs approximately 50+ hours per week including travel, site activity, and documentation - total annualized earnings typically range from $83,000 - $126,000, depending on experience, hourly rate, and actual hours worked. Overtime is paid in accordance with applicable federal and state law for all hours worked over 40 in a workweek.

Hourly Rate:

$29—$44 USD