Revenue Operations Accountant

Team Description

- We're Plaid's Revenue Accounting team, and we own the order-to-cash process that ensures every Plaid customer is billed accurately and that revenue and accounts receivable are reflected correctly across our financial systems.

- We work at the intersection of commercial deal execution, billing, accounting, and financial reporting. We partner closely with Commercial, RevOps, Legal, Billing Engineering, Business Technology, Strategic Finance, and the broader Accounting org to turn customer agreements into accurate, scalable billing. It's no small feat at Plaid's scale and deal complexity.

- Our mission is to protect revenue integrity, build customer trust, and build the systems, processes, and controls that let Plaid scale toward its next stage as a company.

Role Summary

- You'll own the operating layer of Plaid's order-to-cash process, turning signed customer agreements into accurate billing configurations, invoices, reconciliations, and financial records.

- You'll review order forms and commercial terms and translate them into billing, run monthly invoice cycles, process billing adjustments and credit memos, reconcile activity across systems like NetSuite and Salesforce, resolve billing questions from partners across Plaid, and support month-end close.

- You'll also help move the team from manual execution toward more automated, scalable, and well-controlled processes. Along the way you'll build broad experience across billing operations, accounting systems, revenue recognition, and cross-functional finance, with room to grow into greater ownership as the function scales.

Responsibilities

- Review closed-won contracts and order forms to validate pricing, service dates, billing terms, minimum commitments, and other commercial details

- Configure customer billing arrangements accurately and on time

- Run and support monthly customer invoice cycles

- Reconcile invoice data between Plaid's billing systems and NetSuite, and investigate discrepancies, missing activity, and duplicate or incorrect charges

- Process billing adjustments, contract changes, and credit memos, and reconcile approved changes across NetSuite and Plaid’s internal billing system

- Resolve billing questions from GTM and other partner teams, including the billing team's internal support-channel rotation

- Support month-end close through billing and AR reconciliations, adjustment files, journal-entry support, and variance analysis

- Maintain documentation and audit support for key billing activities

- Partner with GTM, Engineering, Legal and BizOps to resolve billing issues

- Identify and help implement process, control, and automation improvements

Qualifications

- 2–5 years of experience in billing, order management, revenue operations, accounts receivable, accounting operations, or a related order-to-cash function

- Bachelor's degree in Accounting, Finance, Business, or a related field

- Experience in a SaaS, software, fintech, or other complex B2B billing environment

- Experience reviewing commercial contracts, order forms, or customer billing terms

- Experience supporting customer invoicing, reconciliations, or billing adjustments

- Strong spreadsheet and data-reconciliation skills, with strong attention to detail and the ability to identify and resolve discrepancies

- Strong judgment, ownership, and organizational skills

- Clear written and verbal communication, and the ability to collaborate with finance and non-finance partners

- Ability to manage recurring deadlines in a fast-paced environment

Preferred Qualifications

- Experience with NetSuite and Salesforce

- Public accounting / Big Four experience

- Familiarity with usage-based billing, revenue recognition, and month-end close procedures

- Experience improving or automating finance and billing processes