Resource Management Coordinator

General Description

The Resource Management Coordinator is the operational heartbeat of our Professional Services delivery organization. You'll orchestrate the complex dance of matching the right consultants with the right engagements. Reporting to the Manager of the Corporate PMO, you'll ensure our consultants are efficiently deployed, projects are properly staffed, and our delivery teams have what they need to succeed.

This role sits at the critical intersection of sales pipeline, resource capacity, and delivery excellence. If you thrive on optimization, love solving the puzzle of resource allocation, and want to directly enable the success of high-stakes security engagements, this is your opportunity.

What Makes You Successful in This Role:

You're a natural optimizer who sees resource allocation as a strategic puzzle to solve, not just a scheduling exercise. You balance data-driven decision making with human factors by understanding that behind every utilization percentage is a person with career goals and work-life balance needs. You're comfortable saying "no" when necessary and can clearly explain trade-offs to stakeholders. You don't wait for perfect information; you make smart decisions with the data available and adjust as circumstances evolve. Most importantly, you understand that your success is measured by enabling consultants to do their best work on engagements where they'll make the biggest impact.

Roles and Responsibilities:

Resource Planning & Allocation

Manage resource assignments across complex, multi-month engagements including IAM implementations, GRC programs, and Cloud security projects

Analyze consultant skillsets, availability, and utilization to optimize project staffing decisions

Maintain accurate resource calendars and booking systems in PSA platforms

Proactively identify resource constraints and conflicts before they impact delivery

Balance utilization targets with employee well-being and professional development goals

Forecasting & Capacity Management

Generate and analyze scheduling, utilization, and forecasting reports to inform staffing decisions

Partner with Practice Leaders to understand upcoming pipeline and capacity requirements

Identify gaps in resource capabilities and communicate hiring needs to leadership

Support strategic planning for resource pool expansion and skill development

Track and report on key metrics including utilization rates, bench time, and forecast accuracy

Project Lifecycle Support

Coordinate seamless sales-to-delivery handoffs for new engagements

Collaborate with Project Managers to develop realistic project timelines and resource plans

Support revenue recognition and customer invoicing processes

Manage project data integrity within PSA and related systems

Ensure projects meet scope and budget expectations through effective resource management

Stakeholder Communication & Collaboration

Serve as primary point of contact for resource availability and allocation questions

Maintain strong relationships with consultants, Project Managers, Practice Leaders, and sales teams

Communicate resource decisions clearly with rationale and alternatives when needed

Facilitate resolution of scheduling conflicts and competing resource demands

Provide regular updates to leadership on resource health and utilization trends

Required Experience and Education:

Resource Management Experience: 1+ years in resource management, project coordination, or professional services operations

Consulting Environment: 2+ years working in or supporting consulting services, IT projects, or professional services delivery

Scheduling & Planning: Demonstrated experience managing complex schedules across multiple projects and team members

Systems Proficiency: Comfortable learning and mastering PSA platforms, CRM tools, and reporting systems

Analytical Mindset: Ability to interpret utilization data and make sound staffing recommendations

Communication Skills: Strong written and verbal communication with all organizational levels

Multi-Tasking: Proven ability to manage competing priorities in fast-paced environments

Proactive Problem-Solving: Anticipates issues and proposes solutions before problems escalate

Demonstrated willingness to learn and use AI-enabled tools

Preferred Experience and Education

Experience with PSA/ERP platforms

Familiarity with cybersecurity services delivery environments

Exposure to IAM, GRC, or Cloud project lifecycles and terminology

Understanding of information security roles, certifications, and skill requirements

Project management experience or formal PM training

Background in workforce planning or capacity management

Travel Requirements:

Up to 10% travel

Physical Requirements:

Sedentary work

Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day