Residential Security Agent

We are currently looking to hire an Residential Security Agent to join our team embedded with our client in Malibu, CA!

***This position requires working onsite in Malibu, CA. This is a full-time position working 12-hour shifts including 24/7 coverage including weekends and holidays. Schedules will be established in advance for a  ‘4/3 and 3/4 ‘ schedule.

JOB DESCRIPTION

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.

RESPONSIBILITIES

Act to support threat management and emergency response and be the first point of contact for client security needs.

Monitor and manage camera system, access control technology and other security tools

Monitor critical facility functions as assigned by the client

Advise and take action addressing unknown visitors, phone calls, and other contacts

Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.

Provide a high standard of customer service delivery for clients, guests, and staff

Ensure client deliverables are met across the full suite of security services

Proactively communicate with clients regarding risks to personnel, property, or privacy

Ensure completion of any client required plans, surveys, or reports

Assist with customer service issues to ensure a consistently high level of service

Communicate with co-workers, management, clients, and others in a courteous and professional manner

Conform with and abide by all regulations, policies, work procedures and instructions

REQUIRED QUALIFICATIONS

All required licenses and certification requirements, including:

Currently this is an unarmed position.  Current CA state guard card

Must have current CPR/AED/First Aid certificate

A successful track record operating within a high-touch, customer service environment

Appropriate professional bearing and customer service skills

Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy

High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy

Excellent written and verbal communication skills

Skilled in synthesizing facts, concepts, and principles

Emotional intelligence and a customer focused approach

Valid Driver’s License

Agent must be of a physical standard to be able to:

Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain

Assist client if injured or need evacuating

PREFERRED QUALIFICATIONS

Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams

Executive Protection and/or Tactical training (Military/Law Enforcement)

SAFETY & GROOMING POLICY:

For safety reasons, all security personnel must wear their hair in a secure, controlled style while on duty. Hair must be styled or secured so it does not obstruct vision, interfere with equipment, or create a risk of being grabbed during a physical altercation. Acceptable methods include tying, slicking, pinning, braiding or otherwise securing the hair. All facial hair must be either clean shaven or kept neat at all times while on shift

COMPENSATION & BENEFITS

The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.

Concentric also offers an HSA employer contribution

Medical FSA

Employer-paid insurance: life, STD, LTD, and AD&D

401 (k) including employer match

11 paid holidays

Paid leave (vacation, sick, parental)

Annual Health & Wellness Benefit

Pet Insurance

National discount employee program

Employee Assistance Program for personal needs

Credentity Protection - Eclipse Digital Protection by Concentric

Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.

Dedicated Security and Intelligence Training Programs for Professional Development

Coaching and Mentoring Opportunities

Los Angeles, California Pay Range

$45—$45 USD