Resident Experience Associate

The impact you'll have

At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued residents and partners. As a Resident Experience Associate (REA), you will be at the forefront of this mission, serving as a primary point of contact throughout the resident experience. 

Resident Experience Associates support multiple Placemakr communities and are adaptable team members who thrive in dynamic environments. Whether assisting at your home-base community or traveling to support another property, you'll help deliver the consistent, high-quality experience our residents expect. 

We are seeking individuals who embody Placemakr's Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure resident satisfaction. As an integral member of our Property Team, you will embody our Property Team Mission with each task and interaction while demonstrating that exceptional service remains at the core of everything we do. 

This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational. 

This position requires regular travel between assigned Placemakr-managed communities throughout the Washington metropolitan area as business needs require. Team Members will report to an assigned home-base community in the Washington metro area, but should expect to support other locations throughout the portfolio. Approved business travel expenses will be reimbursed by Placemakr. 

Our benefits & perks

Competitive pay rate 

Company stock options 

401k + 4% employer matching program 

Medical, Vision & Dental Insurance plan options 

Flexible Spending Account & Health Savings Account options 

15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! 

PTO increases to 20 days per year after 2.5 years of employment 

Enjoy a paid day off for your birthday to celebrate your day, your way! 

Paid Parental Leave 

Paid Life Insurance 

Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday  

Plus, discounts to stay at select Placemakr properties all over the US 

*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change. 

This position is located in Washington, DC. This position has a pay of $24.25/hour.