Renewals Specialist

Your opportunity for impact:

NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect NetDocuments’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction. The right candidate will be comfortable working autonomously while at the same being an engaged teammate to other members on the Renewal Team and teammates from other departments.

The preferred daily working hours for this position are as follows:

· 8:00 am MT - 5:00 pm MT

What your contributions will be:

Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals

Comfortability with the high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas

Accurately forecasting, with explanation, your renewal portfolio to your manager, other members of customer success, and executives

Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads

Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success

Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers

Partnering closely with other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities

Key skills and competencies:

High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts

Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Willing to adapt and be agile as needed in a new and growing department

Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis

Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department

Ability to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle

Required Education and Experience:

Bachelor’s degree in business, marketing, or related field. This is not required but preferred. If you have the requisite experience and believe you meet the other requirements, please apply

At least 8years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service

At least 5years of prior experience with Salesforce.com or a similar CRM/pipeline management tool; working knowledge of Gainsight is a plus

Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures

What You'll Love:

90% of healthcare premiums company covered

HSA company contribution

401K match at 4% with no vesting period

Potential for twice a year merit increases

Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays

Authenticity and accountability from leadership

Connection, access, and mentorship from exceptional leaders

Growing company with opportunities for advancement

Compensation Transparency:

The annual compensation range for this position is: $70,000 - $80,000 +20% variable

The posted cash compensation for this position includes on-target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.

Equal Opportunity