Renewal Specialist (Tech Touch) (Hybrid)

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg

LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The CSM Tech Touch Renewal Specialist is responsible for coordinating with Tech Touch CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities

Responsibilities:

Manage all opportunities within the assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.

Coordinate with Tech Touch CSMs to  strategize on renewals for their customers to maximize bookings.

Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.

Negotiate with customers on opportunities to prevent churn and secure optimal terms.

Employ pricing strategies that meet the Company’s standards, policies, and procedures.

Generate pricing quotes for renewals.

Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director.

Thoroughly and accurately complete deal sheets in Salesforce for each opportunity.

Meet and exceed booking targets and quotas.

Maintain impeccable administration of your opportunities in the Company’s CRM.

Minimum Qualifications:

Associate’s Degree preferred

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Previous sales or negotiation experience preferred

Familiarity with standard concepts, practices and procedures within the IT Security Field

Experience with Salesforce or other CRM preferred

Strong verbal and written communications

Excellent time management and organization skills

Superior customer service skills

Strong collaborative and team work skills

Ability to build rapport with customers via phone, email and video conferencing

Ability to work with minimal supervision

Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia