Renewal Specialist (MM & ENT) (Position located in Cape Town, South Africa)

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/cape-town

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs, Partners and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities.

Responsibilities:

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities

Coordinate with Mid Market and Enterprise CSMs to  strategize on renewals, and applicable upsells,  for their customers to maximize bookings

Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities

Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent judgment

Facilitate a working process between KnowBe4 Legal department, and customer’s Legal team to revise legal documentation pertinent to the contract

Employ pricing strategies that meet the Company’s standards, policies, and procedures

Generate pricing quotes for renewals

Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize

Meet and exceed bookings targets and quotas

Maintain impeccable administration of your opportunities in the Company’s CRM

Qualifications:

Associate’s Degree or equivalent work experience and education preferred

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Previous sales or negotiation experience

Familiarity with standard concepts, practices and procedures within the IT Security Field

Experience with Salesforce or other CRM preferred

Strong verbal and written communications

Excellent time management and organization skills

Superior customer service skills

Strong collaborative and team work skills

Ability to build rapport with customers via phone, email and video conferencing

Ability to work with minimal supervision